Abegail Montejo

Customer Service professional with 9+ years of experience in logistics, international shipping, import and export operations, customer service, customs documentation, and supply chain support. Experienced in managing end-to-end shipment processes, cargo tracking, stakeholder coordination, issue resolution, and customer relationship management. Fluent in English and proficient in Spanish. Skilled in CargoWise, Salesforce, shipment visibility, customs clearance support, and operational excellence.

Ocean Customer Service Specialist at Maersk GSC (2023-03 – Present)

• Manage import and export shipments for customers across West Coast South America.
• Coordinate with internal teams, area partners, and overseas stakeholders to ensure timely cargo movement.
• Resolve shipment issues, investigate exceptions, and provide effective solutions.
• Deliver exceptional customer experience through proactive communication and end-to-end shipment support.
• Handle customer inquiries related to logistics, transportation, and cargo delivery.

Senior Process Expert at Maersk GSC (2019-03 – 2023-02)

• Provided shipment status reporting and logistics updates to global customers.
• Monitored container movements and ensured shipment visibility throughout the supply chain.
• Supported customer service operations while maintaining service-level expectations.

LCB Data Entry Specialist at AXIEM Corporation (2017-03 – 2019-02)

• Processed import and export entries through CargoWise with high accuracy.
• Coordinated customs clearance requirements with customs brokers and stakeholders.
• Ensured accuracy of shipping documents and regulatory compliance records.
• Supported documentation completion and customs processing activities.

Bachelor of Science in Customs Administration – Batangas State University (2012 – 2016)