Abigail Pinpin
Customer Service Representative (CSR - Teller)
Talent
Marikina, Metro ManilaMember since May 25, 2026
Bank operations & cash handlingCustomer service & supportMicrosoft Office (Word, Excel, PowerPoint)Digital banking platformsSales referral & upsellingData accuracy & reconciliationExcellent communicationAttention to detail
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Bank operations & cash handlingCustomer service & supportMicrosoft Office (Word, Excel, PowerPoint)Digital banking platformsSales referral & upselling
About
To secure a position with a reputable company where I can maximize my skills and background in business studies, while effectively addressing customer concerns and contributing to overall customer satisfaction.
Experience
Customer Service Representative (CSR - Teller) - Metropolitan Bank & Trust Company - Marikina, Philippines
(2022-11)
- Achieved a consistent customer satisfaction rating of 95% by delivering efficient and courteous service.
- Handled customer inquiries, account-related concerns, and transaction requests in a timely and professional manner.
- Processed a variety of banking transactions such as deposits, withdrawals, and fund transfers with high accuracy.
- Promoted bank products and services, contributing to branch sales goals.
- Ensured strict compliance with KYC and AML regulations to maintain account security.
- Maintained daily cash balances and minimized discrepancies through diligent cash handling and reconciliation practices.
Education
Bachelor of Science in Business Administration - Human Resource Development Management - SSS Village, Marikina City, Philippines (2015-05 - 2020-04)
Skills
Customer Service Representative (CSR - Teller)
