Adriano Alota

Supervise a team of IT professionals, including assigning tasks, scheduling, setting goals, and providing guidance and support Respond to minor to high-level IT support requests. Configure and Maintenance of Server computer, PABX (IP Telephone), CCTV Camera, and Managed Unifi Wifi network applications.

IT Head / System administrator - Marivent Resort And Hotel - 799 Epifanio de los Santos Ave. Diliman Quezon City, Philippines

(2023-04)

• Supervise a team of IT professionals, including assigning tasks, scheduling, setting goals, and providing guidance and support
• Respond to minor to high-level IT support requests.
• Configure and Maintenance of Server computer, PABX (IP Telephone), CCTV Camera, and Managed Unifi Wifi network applications.
• Carry out network cabling and configuration of Servers, IP Telephone/PABX, routers, Printers, and other wireless devices.
• Set up workstations to ensure that computers and other necessary peripheral devices (printers, routers, etc.) are complete and functioning.
• Maintain the physical condition of the Servers found in the IT room.
• Coordinate with IT vendors and service providers for repair and maintenance as instructed.
• Check and evaluate new and incoming IT equipment delivered by suppliers.
• Create user accounts and email accounts.
• Install and configure appropriate software and functions according to specific requirements.
• Performs advanced troubleshooting and repair of desktops, laptops, networks, printers, and other peripheral devices.
• Responsible for maintenance of the company’s PABX / telephony system.
• Periodically conduct preventive maintenance and IT asset inventory scheduled by the IT Department Head.
• Responsible for the safekeeping of IT assets, facilities, and software.
• Provide service and customer support during field visits or onsite assistance.
• Participate and assist in non-technical tasks & activities.
• Assuring that all data back-up is completed and scanned to the data App/storage.
• Assists the IT Team in other IT-related tasks.
• Other duties assigned from time to time

Installer Supervisor - Wady Ways Contracting Company - AL-khobar, Saudi Arabia

(2017-08 - 2021-05)

• Fire Protection System \ CCTV systems \ Telephone Systems \ Electrical
• Fire Alarm Installer
• Install and program control panels and all other equipment for fire alarm systems with the guidance of building plans and electrical layouts
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts
• Install all wiring to connect system components, complying with all applicable safety standards and with customer’s concerns or preferences
• Show customers how to use alarm system, discuss any questions or concerns and ensure customers are fully satisfied with the service they receive
• Inspect and test systems to ensure all components are performing well and comply with safety requirements
• Review installation manuals, building plans and work orders to plan optimal locations for system components and wiring
• Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary
• Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure
• Data Network Infrastructure Cabling
• Install, terminate and test low voltage cables and fiber optic cables.
• Route cable through conduit, above ceilings and between floors per job specifications.
• Read and comprehend technical schematics, operation manuals, maintenance instructions and procedures.
• Identify color codes for 568A, 568B, 6 strand fiber, 12 strand fiber, 25 pair and 50 pair.
• Provide or relocate cable and modular connections.
• Assist in installation of communications hardware.
• Complete projects within budget, on time, and in a safe manner.
• Maintain the company’s high standards of quality and professionalism with regards to workmanship, customer relations, and team members.
• Submit all paperwork on time.
• Adhere to all required project specific as well as company safety requirements.
• Conducts field training and second-level problem evaluation using documented procedures and available tools.
• Provides timely feedback to customers and management through prompt, accurate recording/communication of problem systems and status.
• Escalates unresolved requests using documented procedures, working with third-level technicians and/or 3rd party vendors to formulate an effective resolution action plan.
• Recognizes and analyzes recurring issues and recommends constructive improvements to prevent recurrence.

IT Technical Support Specialist - SAAD SPECIALIST HOSPITAL - AL-khobar, Saudi Arabia, Saudi Arabia

(2013-07 - 2017-08)

• Training end-users on hardware functionality to and software programs
• responding to open tickets submitted through an incident management system
• Updating computer software as well as upgrade upgrading hardware and system
• Identify opportunities for improvement and make constructive suggestions for change
• Documenting processes and performing diagnostic test
• Keeping track of technological advancements and trends in IT Support
• Install Network Cable - install troubleshoot., And maintain video and date cables and copper and fiber cabling infrastructure as per the standard of the organizations., Install internet connections and electronic cabling and also perform troubleshooting in system failures to maintain long-term efficiency within as area.
• Installer for Telephone Cable /TV Cable - repair, and maintain residential cabling or internet and television services and installing feeder lines that provide cable access to employee accommodation laying ground cable and setting up associated equipment as required.
• Perform installation/programming on fire alarm systems read and interpret blueprints, diagrams, submittals, specifications, software /systems programs, schematics, and operational/product manuals.
• Supervise and inspect the installation of equipment to meet customer and contract specification.
• Completes necessary certification courses on internal and external products used. Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.

Computer Technician - Muhhana Agriculture - Taif, Saudi Arabia, Saudi Arabia

(2010-03 - 2013-04)

• Setting up and installing new hardware and software systems.
• Diagnosing and troubleshooting computer issues.
• Maintaining hardware and software by conducting regular maintenance and updates.
• Identifying and resolving network, connectivity, and server issues.
• Upgrading firmware, software, and outdated hardware systems.
• Monitoring and maintaining security systems and installing updates.
• Providing technical support to users and resolving technical errors.
• Performing regular tests, upgrades, and backups.
• Preparing technical documents, such as error and maintenance reports.
• Creating user documents and providing training on new computer systems.
• Serves as a main contact person in Desktop PC support, peripherals installation (printers, scanners, and CCTVs), email and internet configuration, software patching and installation, network activation problem, and facilities maintenance
• Maintaining database and ensuring system security

IT Support / Graphics Artist - ELAN Photography - Quezon City, Metro Manila, Philippines

(2009-11 - 2010-05)

• Check the performance of IT LAN regularly.
• Consider how incidents can be prevented and manage the steps to take to achieve such improvements.
• Make suggestions about and offer advice to the adoption, extension and optimization of IT.
• Share relevant IT knowledge with users by compiling manuals and procedures, provide trainings and communicate regularly.
• Provide instructions for contingency. Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

IT Support - De La Salle University - 2401 Taft Avenue, Manila 0922 Philippines, Philippines

(2007-05 - 2009-08)

• Support and maintains the computer in the computer laboratory of the School, providing technical support and ensuring that all computer runs smoothly.
• Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.

Student Assistant Computer Laboratory - STI College TAft - Manila, Philippines

(2006-04 - 2007-01)

• Responding to the studend requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, and other peripherals.

Bachelor's / College Degree - Bachelor of Science - STI College Taft (2003-06 - 2007-03)