Froilan Cris Fronda

Virtual Assistant and Administrative Professional with 3+ years of experience supporting US-based clients in HVAC administration, customer service, insurance processing, and business operations. Experienced in ServiceTitan, CRM management, customer support, scheduling, data management, and administrative coordination. Skilled in using Google Workspace, Microsoft 365, Slack, Asana, and AI tools including ChatGPT, Claude, and Gemini AI to streamline workflows and maintain accurate records.

Known for proactive communication, attention to detail, and effectively managing multiple priorities in remote work environments.

HVAC Administrative Assistant / CSR - Gold Air HVAC - USA

(2024-01 - 2026-07)

• Coordinated HVAC service appointments, customer requests, and schedule updates between customers, technicians, and office staff.
• Managed customer and job records in ServiceTitan, maintaining accurate appointment, service, pricing, and customer information.
• Handled customer service calls and post-service "happy calls," addressing customer concerns and supporting a positive service experience.
• Followed up on pending HVAC estimates and contacted customers to determine service intent, supporting sales and scheduling opportunities.
• Maintained a 2,000+ item ServiceTitan pricebook, updating HVAC materials, service items, and pricing information for accurate quoting.
• Communicated cancellations, delays, schedule changes, and service updates to customers and field personnel in a timely manner.
• Prioritized multiple customer inquiries, estimate follow-ups, and administrative tasks in a fast-paced remote environment.
• Updated customer, estimate, and job information to maintain accurate records and support daily HVAC operations.

Customer Service Representative (Outbound) - SPI Global - Philippines

(2023-02 - 2023-12)

• Monitored and processed insurance coverage for US-based clients, ensuring accurate policy information and timely processing.
• Conducted follow-up calls to obtain and verify insurance policy information, maintaining accurate records and supporting compliance requirements.
• Processed annual insurance payments for borrowers and updated policy records for changes, corrections, and cancellations.
• Maintained accurate customer and policy documentation, ensuring records were complete and up to date.

Business Owner / Gadget Reseller - Independent Business - Philippines

(2020-06 - 2026-07)

• Closed 20+ monthly gadget sales through Facebook Marketplace and Carousell by sourcing high-demand smartphones and maintaining competitive pricing.
• Sourced newly released and high-end smartphones from Singapore suppliers, evaluating market demand, resale value, and purchasing opportunities before acquiring inventory.
• Conducted market research and price analysis to assess product demand, competitor pricing, profit margins, and optimal buying and selling prices.
• Managed end-to-end sales operations, coordinating product sourcing, supplier communication, inventory, pricing, listings, customer inquiries, negotiations, and transactions.
• Monitored smartphone launches and market trends to identify high-demand products and time-sensitive resale opportunities.
• Negotiated supplier and customer pricing to secure competitive purchase costs while protecting resale margins.
• Created and managed product listings on Facebook Marketplace and Carousell, handling product descriptions, pricing, customer inquiries, and sales follow-ups.
• Coordinated inventory purchases and supplier availability to maintain stock of high-demand smartphones and respond quickly to market opportunities.

B.S. - Psychology - Colegio de San Juan de Letran Calamba (2019)