Angel Flores Cuenca
Customer Service Representative with 10 years of experience in telecommunications and security camera services
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About
Customer Service Representative with 10 years of experience in telecommunications and security camera services, specializing in sales, technical support, and customer care. Organized, adaptable, and team-oriented with a strong work ethic and commitment to excellent customer service.
Experience
Customer Service Representative - Inbound Sales & Technical Support Representative - CONCENTRIX BACOLOD - Bacolod
(2019-01 - 2026-12)
- Handle Inbound calls for Sales, Technical Support and Customer Service
- Consistently reached target metrics every month such as CSAT, Resolution and Sales
Customer Service Representative - Inbound & Outbound Sales & Technical Support Representative - PANASIATIC SOLUTIONS INC.
(2014-01 - 2019-12)
- Handle Calls both Inbound and Outbound for Customer Service, Technical and Sales
- Activation and Reactivation of phone service
- Contacting other Telco companies to check & verify customer's phone service concerns
- Checking customer accounts to validate for compensation
- Offering promos and discounts to the customers
- Navigated Avaya and CTI tools
Education
Vocational Course - Personal Computer Operations NCII - LAURA VICUÑA WOMEN DEVELOPMENT AND TRAINING CENTER (2007-01 - 2008-12)
