Data Researcher, Private Markets - With Intelligence
(2022-07)
- Conduct thorough web-based research to collect data on institutional investors, fund managers, and related entities.
- Validate and enter researched data into the database, ensuring accuracy and compliance with our standards.
- Collaborate with different teams to develop and refine data collection processes.
- Engage with contacts in the industry to obtain qualitative insights and proprietary information.
- Participate in projects requiring data analysis and contribute to reporting efforts.
- Maintain ongoing relationships with industry contacts to enhance data acquisition efforts.
Academic Supervisor, Curriculum Development Section - QQ English Philippines
(2019-03 - 2022-07)
- Supervise daily ESL curriculum development tasks and workflows
- Review ESL lesson plans, units, and materials for quality, level accuracy, and skill balance
- Ensure alignment with CEFR levels, learning outcomes, and assessment standards
- Coordinate revisions based on teacher feedback, learner data, and classroom needs
- Support and guide ESL curriculum developers and writers
- Monitor timelines and ensure on-time delivery of curriculum components
- Collaborate with academic managers and instructors to support effective implementation
Head Team Leader, Curriculum Development Section - QQ English Philippines
(2017-12 - 2019-03)
- Lead the design, review, and continuous improvement of ESL curricula across proficiency levels
- Define, apply, and monitor academic standards aligned with CEFR and other relevant ESL frameworks
- Oversee curriculum mapping, lesson sequencing, assessments, and instructional quality
- Manage, mentor, and provide feedback to ESL curriculum developers and writers
- Work closely with teachers and academic leaders to support effective classroom implementation
- Analyze learner data, assessment results, and teacher feedback to inform curriculum decisions
- Ensure ESL curricula meet accreditation standards and institutional requirements
ESL Curriculum Developer and Trainer - QQ English Philippines
(2015-09 - 2017-11)
- Design a new curriculum and lesson plans that meet the needs of learners at various grade levels or professional stages.
- Analyze the learning objectives of students or professionals to determine curriculum requirements.
- Develop multimedia resources, e-learning modules, and other educational content to enhance learning experiences.
- Ensure curriculum design meets educational standards and organizational goals.
- Regularly revise instructional materials to incorporate feedback, new methodologies, and emerging technologies.
- Provide professional development opportunities and training programs for teachers and trainers.
- Use educational technology and tools to create engaging, interactive learning formats.
- Evaluate the effectiveness of curricula through student performance metrics and feedback.
ESL (English as a Second Language) Teacher - QQ English Philippines
(2012-06 - 2015-08)
- Provide instruction to non-native English speakers to help them improve their speaking, listening, reading, and writing skills in English.
- Adapt lesson plans to meet students' needs and prepares them to use English effectively in everyday situations, academic settings, or professional environments.
- Offer constructive feedback to help students improve their language proficiency, both orally and in written form.
- Create a positive learning environment by managing classroom behavior, fostering respect, and encouraging participation.
Administrative Assistant - Shanti Shala Yoga Studio
(2012 - 2012)
- Manage front desk operations, greeting clients and processing check-ins
- Coordinate class schedules, registrations, waitlists, and instructor substitutions
- Handle memberships, retail sales, payments, and maintained accurate client records
- Respond to phone, email, and social media inquiries, providing professional customer support
- Support marketing efforts via Instagram and Facebook updates
- Assist with studio operations, including opening/closing procedures, inventory management, and maintaining a welcoming environment
Customer Service Representative - ePerformax Contact Centers & BPO
(2011 - 2011)
- Complete training in customer service protocols, call handling, and company policies
- Train on CRM systems, documentation standards, and data privacy compliance
- Develop skills in product knowledge, de-escalation, and conflict resolution
- Participate in ongoing coaching and QA sessions to improve KPIs (CSAT, AHT, FCR)
- Deliver inbound/outbound customer support, managing high call volumes while meeting quality standards
- Handle billing, account, and product inquiries via phone, email, and chat; resolve complaints and escalated complex issues
