Annaliza Laya

Dynamic and results-oriented Procurement, Operations, and Executive Assistant with 10+ years of experience supporting C-level executives and cross-functional teams. Skilled in optimizing sourcing strategies, streamlining procurement processes, and driving operational efficiencies. Proven track record in administrative support, customer service, inventory management, budgeting, and data reporting to enable informed decision-making and organizational success.

Operations Team Member, Procurement, Freelance at Veterinary Industry (2022-11 – 2026-03)

Managed end-to-end procurement operations and CEO administrative support

• Oversees end-to-end procurement operations, including inventory submission, order processing, system uploads, and client communication regarding final orders, ensuring alignment with weekly budgets and spending analysis
• Trains and mentors team members to enhance inventory accuracy and efficiency in weekly stock management
• Develops, implements, and regularly updates Standard Operating Procedures (SOPs) to streamline workflows and drive continuous process improvements
• Compiles and submits comprehensive monthly operational and procurement reports for management review
• Authors and distributes monthly newsletters to keep clients informed on updates, insights, and best practices
• Handles ad hoc tasks and special projects as required, ensuring flexibility and responsiveness in dynamic operational environments
• Manages CEO's inbox and calendar up to date
• Books flights, and hotels, and updates the travel itinerary
• Manages CRM and Project Pipelines
• Sends follow-up or cold emails to existing and potential clients
• Check the CEO's Expense report and send it to the Accounting Team for processing
• Files contracts and important documents in Drive

Executive Assistant, Freelance at Advertising Agency (2022-06 – 2023-10)

Provided comprehensive administrative support to CMO and department

• Manages the Chief Marketing Officer's (CMO) calendar, appointments, and scheduling priorities to ensure optimal time management
• Prepares high-quality presentations, reports, memos, and correspondence on behalf of the CMO
• Monitors, tracks, and consolidates departmental budget forecasts and actual expenditures to support financial planning
• Plans and coordinates departmental events, including town halls, team-building activities, and celebrations
• Writes engaging captions and content for the company's LinkedIn page to enhance corporate branding and visibility
• Provides comprehensive administrative support to the entire department, ensuring efficient daily operations
• Serves as the primary point of contact for interdepartmental coordination and communication across the organization
• Sources, liaises with, and manages external partners, vendors, and clients to support departmental needs
• Executes ad hoc tasks and special assignments as needed, maintaining flexibility in a dynamic work environment

Customer Service Representative, Freelance at Food Industry (2022-05 – 2023-07)

Handled customer inquiries and order processing

• Responded to customer inquiries via chat, email, and phone, delivering timely and personalized support
• Processed orders, modifications, replacements, and cancellations using Business Central and Shopify platforms
• Proactively contacted customers to resolve address discrepancies and order-related issues, ensuring smooth fulfillment
• Verified and validated shipping addresses using Fulfillment VIU to minimize delivery delays and errors

Executive Assistant at HC Consumer Finance (2019-11 – 2022-05)

Banking & Finance Industry - Executive level administrative support

Customer Service Representative, Freelance at Office Supplies Industry (2019-08 – 2020-02)

Customer service and order processing support

• Responded to customer inquiries and service requests via Zendesk, ensuring prompt and accurate resolution
• Processed refunds by coordinating with supplier contact centers, maintaining customer satisfaction and compliance
• Confirmed order shipments and proactively communicated updates to customers
• Tracked deliveries through courier contact centers, resolving any shipment delays or issues
• Handled order cancellations efficiently, adhering to company policies and customer expectations

Virtual Assistant at InnaEffect Branding & Promotions LLC (2019-07 – 2019-08)

Procurement Industry - Vendor sourcing and administrative support

• Sourced vendors and suppliers based on project requirements, ensuring quality, cost-effectiveness, and timely delivery
• Prepared detailed quotations and cost estimates to support client proposals and internal budgeting
• Created and scheduled engaging content for the company's Facebook page to enhance brand visibility and audience engagement
• Handled various ad hoc administrative and operational tasks, demonstrating flexibility and proactive support

Admin & Procurement Assistant at TATA Consultancy Phils. Inc. (2017-04 – 2019-07)

BPO Industry - Procurement and administrative operations

• Sourced vendors and suppliers based on order requirements, ensuring competitive pricing and reliable service
• Prepared accurate quotations and cost estimates to support procurement planning and approvals
• Processed purchase orders using the Global Procurement System, maintaining compliance with internal procedures
• Handled invoice processing and coordination with the finance team to ensure timely payments
• Organized and maintained vendor and supplier contracts, ensuring proper documentation and easy retrieval

Office Support at Hewlett Packard Enterprises (2016-05 – 2017-04)

BPO Industry - Facilities and office support

• Responded to facilities-related requests through the Citrix application, ensuring timely acknowledgment and action
• Routed service tickets to the appropriate teams for resolution, maintaining efficient workflow and response times
• Prepared work permits, gate passes, and related documentation required for preventive maintenance activities
• Handled phone and email inquiries regarding facilities concerns, providing prompt assistance and issue tracking

Master in Business Administration in Business Administration – Our Lady of Fatima University - Quezon Campus

Bachelor of Science in International Hospitality Management major in Hotel & Restaurant Administration – Lyceum of the Philippines - Cavite Campus