Cedric Cañeta

To be part of an inspiring industry that provides good challenges that will help me learn new knowledge and utilize my skills as well as grow competently and be a big help to the company so they can reach their desired performance and goals.

Frontdesk/Scheduler - Central Florida Bone & Joint Institute

(2024-05 - 2026-05)

• Verified patient insurance eligibility and benefits
• Managed front-desk operations, including patients inquiries and answering calls
• Scheduled and coordinated patient appointments efficiently
• Communicated with insurance companies and providers to resolve coverage issues
• Provided professional, patient-focused customer service

Support Ambassador - Airbnb

(2021-11 - 2023-10)

• Managed hotel reservations and handled cancellations and complaints per company policy
• Answered calls professionally to maintain a positive company image
• Communicated with customers to clarify details and follow up on services

Healthcare Customer Support Service - CONCENTRIX

(2021-04 - 2021-10)

• Verified information releases comply with requests, authorizations, company policies and HIPAA regulations
• Resolved provider questions, issues and complaints efficiently to reach mutually beneficial solutions
• Answered provider queries via telephone to provide dental and pharmacy benefits information and soothe concerns

Healthcare CSR - HINDUJA GLOBAL SOLUTIONS

(2018-06 - 2021-02)

• Provided accurate eligibility, benefits, and claims information to providers
• Resolved provider issues through clear communication and step-by-step guidance
• Prioritized tasks effectively to meet deadlines and deliver solutions
• Handled complaints professionally to maintain provider satisfaction

Hairstylist & Assistant Shop Manager - Family Business

(2016-10 - 2018-02)

• Styled hair based on client preferences using advanced scissor techniques
• Processed customer payments using POS, cash registers, and card machines
• Maintained a clean and sanitary salon environment between clients
• Assisted with scheduling, inventory, and basic bookkeeping
• Provided excellent customer service by requesting and applying client feedback

Associate in Information Technology - Information Technology - Lorraine Technical School (2014 - 2016)

High School Diploma - Canumay West National Highschool (2008 - 2014)