Chandan Singh
Dedicated travel professional with 15+ years of experience in travel operations, corporate travel, OTA support, airline reservations, ticketing, refunds, reissues, concierge servic
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About
Dedicated travel professional with 15+ years of experience in travel operations, corporate travel, OTA support, airline reservations, ticketing, refunds, reissues, concierge services and remote customer support. Experienced in Amadeus, Sabre, Galileo, Worldspan, Duffel and PKFARE with a proven ability to deliver exceptional customer experiences.
Experience
Customer Support & Concierge Specialist - Travala.com
(2025-12 - 2026-07)
- Supported customers worldwide with flight and hotel bookings, cancellations, modifications and travel disruptions.
- Managed airline schedule changes, refunds, travel credits and rebookings while maintaining high CSAT.
- Worked with suppliers, airlines, Duffel and PKFARE to resolve complex booking issues.
- Handled escalations and collaborated with internal teams to ensure timely customer resolutions.
- Delivered remote support across multiple channels while meeting quality and productivity targets.
Senior Travel Consultant - American Express Global Business Travel
(2023-02 - 2025-12)
Managed McKinsey APAC corporate travel, ticketing, refunds, reissues and itinerary planning using Sabre, Galileo and Amadeus while ensuring policy compliance.
Senior Travel Consultant - TGS Ventures
(2022-11 - 2023-02)
Senior Travel Consultant - Get A Flight (UK)
(2017-08 - 2020-03)
Travel Consultant - Onkar Infotech (Southall Travel)
(2010-01 - 2017-08)
Education
MBA - Institute of Management & Studies
Bachelor of Commerce - University of Delhi
