Charlene Joy Contillo

As an applicant with a diverse professional background, I bring a wealth of experience. With three years in customer service and retail support, I have honed my problem-solving skills and attention to detail. Additionally, my four years as a financial consultant allowed me to assist clients in achieving their financial goals. I also have nine years of experience as a home baker specializing in cakes and pastries, and a year of teaching experience. This unique combination of skills makes me a versatile team member.

In my free time, I enjoy reading historical fiction and watching documentaries.

Quantrics Enterprises Inc

National Channel Support Representative

• resolved an average of 42 customer inquiries per day, exceeding the company performance target by 17%.
• I successfully resolved 93% of customer inquiries on the first call, surpassing the target by 6%

AIA Philippines

Part-time Financial Advisor

• As a new advisor, I surpassed the target set for newly licensed advisors and increased the number of policies sold by the agency by 5%
• Successfully guided a team of four agents to achieve 100% of the production target.

Unciano Colleges

BS Hotel and Restaurant Management