Janet Pantoja

Conducted telephone surveys using the CATI (Computer-Assisted Telephone Interviewing) system. Asked structured survey questions and accurately recorded respondents' answers. Ensured data accuracy and followed survey scripts and project guidelines. Maintained professional communication and handled respondent inquiries or refusals politely.

CATI Interviewer (Computer-Assisted Telephone Interviewing) - Kadence Philippines

(2020-09 - 2026-01)

• Conducted telephone surveys using the CATI (Computer-Assisted Telephone Interviewing) system. Asked structured survey questions and accurately recorded respondents' answers.
• Ensured data accuracy and followed survey scripts and project guidelines.
• Maintained professional communication and handled respondent inquiries or refusals politely.
• Met daily interview quotas and productivity targets.
• Maintained confidentiality and complied with market research standards.

Unit Manager (Promoted) - Card Bank Inc.

(2008-11 - 2014-11)

• Sets goals for the group, and decides what work needs to be done to meet those goals.
• Creates a team out of his people, through decisions on pay, placement, promotion, and through his communications with the team. Also referred to this as the "integrating" function of the manager.
• Establishes appropriate targets and yardsticks, and analyzes, appraises and interprets performance.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility

Account Officer - Card Bank Inc.

(2006-12 - 2008-11)

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Review and update credit and loan files.
• Submit applications to credit analysts for verification and recommendation.
• Handle customer complaints and take appropriate action to resolve them.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

Cashier - Candelaria Chow. Foods Corporation

(2004-03 - 2004-09)

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Cashier - Metro Gaisano

(2005-07 - 2006-01)

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Request information or assistance using paging systems.
• Compute and record totals of transactions.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Offer customers carry-out service at the completion of transactions.

Bachelor - Hotel Restaurant Management - Manuel S. Enverga University (2001 - 2005)

Secondary - Tayabas Western Academy (1997 - 2001)