CATI Interviewer (Computer-Assisted Telephone Interviewing) - Kadence Philippines
(2020-09 - 2026-01)
- Conducted telephone surveys using the CATI (Computer-Assisted Telephone Interviewing) system. Asked structured survey questions and accurately recorded respondents' answers.
- Ensured data accuracy and followed survey scripts and project guidelines.
- Maintained professional communication and handled respondent inquiries or refusals politely.
- Met daily interview quotas and productivity targets.
- Maintained confidentiality and complied with market research standards.
Unit Manager (Promoted) - Card Bank Inc.
(2008-11 - 2014-11)
- Sets goals for the group, and decides what work needs to be done to meet those goals.
- Creates a team out of his people, through decisions on pay, placement, promotion, and through his communications with the team. Also referred to this as the "integrating" function of the manager.
- Establishes appropriate targets and yardsticks, and analyzes, appraises and interprets performance.
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility
Account Officer - Card Bank Inc.
(2006-12 - 2008-11)
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Review and update credit and loan files.
- Submit applications to credit analysts for verification and recommendation.
- Handle customer complaints and take appropriate action to resolve them.
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
Cashier - Candelaria Chow. Foods Corporation
(2004-03 - 2004-09)
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Cashier - Metro Gaisano
(2005-07 - 2006-01)
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Request information or assistance using paging systems.
- Compute and record totals of transactions.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Offer customers carry-out service at the completion of transactions.
