Christine Pardo

Supervise dispatchers Provide coaching, training, and performance monitoring, Enforce company policies, SOPs, and compliance standards

Dispatch Manager at ONE ACCESS MEDICAL TRANSPORTATION (2026-01 – Present)

• Supervise dispatchers
• Provide coaching, training, and performance monitoring
• Enforce company policies, SOPs, and compliance standards
• Track KPIs such as on-time performance, trip completion, and driver productivity
• Prepare reports and analyze data to improve operations
• Maintain accurate records of trips, incidents, and dispatch logs
• Respond to emergencies or unexpected disruptions
• Ensure adherence to safety regulations and company guidelines

Customer Service Representative/ Lead Dispatcher at ONE ACCESS MEDICAL TRANSPORTATION (2025-01 – Present)

• Answers inbound and outbound calls to provide customer service satisfactions to callers such as patients, facility members, case managers, etc.
• Coordinate and assign daily service calls, routes, and schedules to drivers or field staff
• Monitor and track vehicle locations, job progress, and delivery/service timelines
• Provide guidance, training, and support to dispatch team members
• Ensure compliance with company policies, safety guidelines, and customer requirements
• Update and manage dispatch software or tracking systems
• Communicate with management regarding operational updates, challenges, and improvements

Process Trainer / CSR - Stages of Revenue Cycle Management at GeBBS Healthcare Solutions (2023-02 – 2025-01)

• Verifying eligibility and benefits of patients in behalf of providers by calling payors over the phone and checking through portal
• Requesting for prior and retro authorization for specific codes
• Cross-checking of patient's information for registration purposes
• Providing assistance in explaining member's bill over the phone
• Conducting trainings about different stages of RCM through classroom set-up and online meeting
• Attends client meetings, leadership trainings, and workshops that enhances my skills and abilities
• Provides coaching to trainers and trainees for process & leadership improvement
• Responds to emails, prepares and sends reports, and completes admin task daily

– Technological Institute of the Philippines