Sales Caller - Signs+Decal
(2026-01)
- Maintained and organized Excel spreadsheets containing project, customer, contractor, and sales information, ensuring data was accurate, complete, and easy to retrieve.
- Reviewed Excel files and Salesforce records to identify and remove duplicate entries, helping maintain clean and reliable databases.
- Developed and implemented a custom Excel task-tracking system using VBA to organize daily tasks, monitor project follow-ups, and improve workflow efficiency.
- Continuously maintained and enhanced the VBA-based task tracker to support ongoing use and adapt to changing workflow requirements.
- Updated and maintained project information, including contractor details, project status, requirements, drawings, and other relevant documentation.
- Contacted General Contractors to verify project requirements, drawings, specifications, and other information needed for accurate sales follow-up.
- Conducted follow-ups with General Contractors to determine whether they were awarded the project and to obtain updates regarding submitted bids.
- Followed up on submitted signage scope bids and documented updates, responses, and project status in Excel and Salesforce.
- Cross-checked information between Excel and Salesforce to maintain consistency and minimize data entry errors.
- Organized and monitored project records to ensure follow-ups were completed and important updates were properly documented.
- Managed large volumes of project information while maintaining attention to detail, data accuracy, and proper file organization.
Main Programmer - Machine Learning Project
(2022-01 - 2024-12)
Served as the main programmer for a school-based machine learning project developed using Python and Google Colab.
- Collected and researched relevant datasets and information from reliable online sources to support the development and testing of the machine learning model.
- Organized, cleaned, and prepared collected data to ensure it was properly structured and usable for the project.
- Developed and maintained the project's Python code, troubleshooting errors and ensuring that the different components worked properly together.
- Tested the system and reviewed results to identify data and functionality issues, making necessary adjustments to improve reliability.
- Managed large amounts of information and maintained organized project files and datasets throughout the development process.
- Applied research, data organization, and basic automation concepts to create a system that could process information more efficiently and reduce repetitive manual work.
- Developed practical experience in using technology to simplify, automate, and improve data-related tasks, with a focus on accuracy and accessibility.
- Collaborated with team members to gather requirements, organize project information, and ensure the final system met the project's objectives.
Chatter/Promotions Assistant - IM/VM (REMOTE)
(2023-01 - 2024-12)
- Facilitated targeted mass messaging to strengthen fan-model engagement, tailoring communication strategies to individual preferences, and platform dynamics.
- Cultivated meaningful connections between models and their audiences by managing scheduled content releases, and optimizing timing for peak interaction.
- Analyzed campaign performance and audience behavior to refine outreach strategies, ensuring relevance and responsiveness across diverse client profiles.
- Tracked promotional efforts, and maintained organized contact databases to support sustained engagement and efficient follow-through.
- Coordinated with internal teams to align messaging with brand identity and campaign goals, contributing to consistent growth in fan retention and interaction metrics.
- Demonstrated strong interpersonal communication, analytical precision, and creative problem-solving in adapting to evolving client needs and digital trends.
Customer Service Specialist / Sales Associate - Comcast / Xfinity
(2026-01 - 2026-12)
- Handled high-volume inbound customer calls regarding billing, account management, service upgrades, downgrades, cancellations, and general account inquiries.
- Assisted customers with technical troubleshooting for internet, cable TV, landline, and mobile services, ensuring timely and accurate issue resolution.
- Verified customer identities and maintained strict compliance with security protocols to protect account information and prevent unauthorized account changes.
- Delivered personalized customer support while maintaining a high standard of professionalism and customer satisfaction.
- Identified customer needs and recommended relevant Comcast/Xfinity products and services, with a strong focus on promoting Xfinity Mobile.
- Met and exceeded key performance metrics, including First Call Resolution (FCR), minimizing repeat customer contacts, Average Holding Time (AHT), maximizing customer service with a minimal amount of time on call, and achieving sales targets.
- Built rapport with customers to understand their concerns, provide tailored solutions, and improve overall customer experience.
PAL (Peer Assisted Leader / Floor Support) - Comcast / Xfinity
(2026-01 - 2026-12)
- Supported trainers by mentoring and managing small groups of new hires throughout their training and transition to production.
- Conducted one-on-one coaching sessions to improve product knowledge, call handling, customer service, sales techniques, and overall performance.
- Assisted agents with complex customer concerns by handling supervisor calls (supcalls) and providing real-time guidance during live interactions.
- Reinforced company processes, quality standards, and compliance requirements to ensure accurate and consistent customer support.
- Coached agents on delivering effective resolutions, improving customer satisfaction (TNPS), and identifying sales opportunities on every interaction.
- Provided call flow guidance, scripting (spiels), and communication techniques to help agents build confidence and improve customer interactions.
- Facilitated mock calls and role-playing exercises to strengthen problem-solving, objection handling, and overall call management skills.
- Trained agents on the effective use of internal tools and resources to promote accuracy, efficiency, and independent decision-making.
- Helped new hires develop time management and schedule adherence habits to meet operational expectations.
- Contributed to the successful onboarding and development of high-performing agents by fostering a supportive, results-driven learning environment.
Talent Management Coordinator - OPUS (REMOTE)
(2024-01 - 2025-12)
- Organized and curated client content across OF, Fansly, and MNM platforms, ensuring brand consistency, and strategic timing to maximize visibility and audience retention.
- Monitored account engagement metrics and purchasing behavior, identifying trends that informed content adjustments and promotional timing, resulting in sustained growth in follower interaction and monthly sales.
- Served as a reliable point of contact for client concerns, payroll coordination, and operational updates, fostering trust and smooth communication.
- Developed structured, reusable scripts tailored to client personas and platform tone, streamlining content creation, and improving message clarity.
- Managed onboarding for multiple client accounts, guiding new partners through setup and integration processes with efficiency and care.
- Coordinated with internal teams to align content strategies with client goals, contributing to improved retention and campaign success.
