Daniel Bueno

Results-driven Customer Service Representative with 7 months of experience delivering excellent customer support and quickly advancing into a Floor Support role upon regularization. Recognized for strong communication, problem-solving, and leadership skills, I became a trusted resource for both peers and new hires despite being new to the industry. Experienced in coaching and mentoring agents, contributing to the development of high-performing team members through a supportive, engaging, and people-focused approach.

Eager to leverage my customer service, training, and organizational skills in a Virtual Assistant role.

Sales Caller - Signs+Decal

(2026-01)

• Maintained and organized Excel spreadsheets containing project, customer, contractor, and sales information, ensuring data was accurate, complete, and easy to retrieve.
• Reviewed Excel files and Salesforce records to identify and remove duplicate entries, helping maintain clean and reliable databases.
• Developed and implemented a custom Excel task-tracking system using VBA to organize daily tasks, monitor project follow-ups, and improve workflow efficiency.
• Continuously maintained and enhanced the VBA-based task tracker to support ongoing use and adapt to changing workflow requirements.
• Updated and maintained project information, including contractor details, project status, requirements, drawings, and other relevant documentation.
• Contacted General Contractors to verify project requirements, drawings, specifications, and other information needed for accurate sales follow-up.
• Conducted follow-ups with General Contractors to determine whether they were awarded the project and to obtain updates regarding submitted bids.
• Followed up on submitted signage scope bids and documented updates, responses, and project status in Excel and Salesforce.
• Cross-checked information between Excel and Salesforce to maintain consistency and minimize data entry errors.
• Organized and monitored project records to ensure follow-ups were completed and important updates were properly documented.
• Managed large volumes of project information while maintaining attention to detail, data accuracy, and proper file organization.

Main Programmer - Machine Learning Project

(2022-01 - 2024-12)

Served as the main programmer for a school-based machine learning project developed using Python and Google Colab.

• Collected and researched relevant datasets and information from reliable online sources to support the development and testing of the machine learning model.
• Organized, cleaned, and prepared collected data to ensure it was properly structured and usable for the project.
• Developed and maintained the project's Python code, troubleshooting errors and ensuring that the different components worked properly together.
• Tested the system and reviewed results to identify data and functionality issues, making necessary adjustments to improve reliability.
• Managed large amounts of information and maintained organized project files and datasets throughout the development process.
• Applied research, data organization, and basic automation concepts to create a system that could process information more efficiently and reduce repetitive manual work.
• Developed practical experience in using technology to simplify, automate, and improve data-related tasks, with a focus on accuracy and accessibility.
• Collaborated with team members to gather requirements, organize project information, and ensure the final system met the project's objectives.

Chatter/Promotions Assistant - IM/VM (REMOTE)

(2023-01 - 2024-12)

• Facilitated targeted mass messaging to strengthen fan-model engagement, tailoring communication strategies to individual preferences, and platform dynamics.
• Cultivated meaningful connections between models and their audiences by managing scheduled content releases, and optimizing timing for peak interaction.
• Analyzed campaign performance and audience behavior to refine outreach strategies, ensuring relevance and responsiveness across diverse client profiles.
• Tracked promotional efforts, and maintained organized contact databases to support sustained engagement and efficient follow-through.
• Coordinated with internal teams to align messaging with brand identity and campaign goals, contributing to consistent growth in fan retention and interaction metrics.
• Demonstrated strong interpersonal communication, analytical precision, and creative problem-solving in adapting to evolving client needs and digital trends.

Customer Service Specialist / Sales Associate - Comcast / Xfinity

(2026-01 - 2026-12)

• Handled high-volume inbound customer calls regarding billing, account management, service upgrades, downgrades, cancellations, and general account inquiries.
• Assisted customers with technical troubleshooting for internet, cable TV, landline, and mobile services, ensuring timely and accurate issue resolution.
• Verified customer identities and maintained strict compliance with security protocols to protect account information and prevent unauthorized account changes.
• Delivered personalized customer support while maintaining a high standard of professionalism and customer satisfaction.
• Identified customer needs and recommended relevant Comcast/Xfinity products and services, with a strong focus on promoting Xfinity Mobile.
• Met and exceeded key performance metrics, including First Call Resolution (FCR), minimizing repeat customer contacts, Average Holding Time (AHT), maximizing customer service with a minimal amount of time on call, and achieving sales targets.
• Built rapport with customers to understand their concerns, provide tailored solutions, and improve overall customer experience.

PAL (Peer Assisted Leader / Floor Support) - Comcast / Xfinity

(2026-01 - 2026-12)

• Supported trainers by mentoring and managing small groups of new hires throughout their training and transition to production.
• Conducted one-on-one coaching sessions to improve product knowledge, call handling, customer service, sales techniques, and overall performance.
• Assisted agents with complex customer concerns by handling supervisor calls (supcalls) and providing real-time guidance during live interactions.
• Reinforced company processes, quality standards, and compliance requirements to ensure accurate and consistent customer support.
• Coached agents on delivering effective resolutions, improving customer satisfaction (TNPS), and identifying sales opportunities on every interaction.
• Provided call flow guidance, scripting (spiels), and communication techniques to help agents build confidence and improve customer interactions.
• Facilitated mock calls and role-playing exercises to strengthen problem-solving, objection handling, and overall call management skills.
• Trained agents on the effective use of internal tools and resources to promote accuracy, efficiency, and independent decision-making.
• Helped new hires develop time management and schedule adherence habits to meet operational expectations.
• Contributed to the successful onboarding and development of high-performing agents by fostering a supportive, results-driven learning environment.

Talent Management Coordinator - OPUS (REMOTE)

(2024-01 - 2025-12)

• Organized and curated client content across OF, Fansly, and MNM platforms, ensuring brand consistency, and strategic timing to maximize visibility and audience retention.
• Monitored account engagement metrics and purchasing behavior, identifying trends that informed content adjustments and promotional timing, resulting in sustained growth in follower interaction and monthly sales.
• Served as a reliable point of contact for client concerns, payroll coordination, and operational updates, fostering trust and smooth communication.
• Developed structured, reusable scripts tailored to client personas and platform tone, streamlining content creation, and improving message clarity.
• Managed onboarding for multiple client accounts, guiding new partners through setup and integration processes with efficiency and care.
• Coordinated with internal teams to align content strategies with client goals, contributing to improved retention and campaign success.