Daniello Deomano

With almost three years of experience in chat support, I have developed strong communication, problem-solving, and multitasking skills. I enjoy helping customers find solutions and creating positive experiences through clear and professional support. I am reliable, detail-oriented, and comfortable working in fast-paced environments. I am looking for a remote position where I can apply my experience, learn new skills, and grow within a supportive team.

Chat Support Specialist

ResultsCX | 2023 – 2026

Assisted customers through live chat by addressing inquiries, resolving issues, and providing accurate information.

Maintained high customer satisfaction scores by delivering professional and timely support.

Managed multiple chat conversations simultaneously while meeting response time and quality targets.

Processed customer requests, including orders, refunds, account updates, and service-related concerns.

Provided basic technical troubleshooting and guided customers through solutions.

Consistently met key performance metrics, including Average Handle Time (AHT), Customer Satisfaction (CSAT), and Resolution Rate.

Documented customer interactions accurately and updated records as needed.

Chat Support Representative

Luxury Presence | 2021 – 2022

Responded to customer inquiries through live chat and provided prompt assistance.

Helped resolve customer concerns while maintaining a positive customer experience.

Assisted with account-related requests and general troubleshooting.

Handled multiple customer interactions efficiently in a fast-paced environment.

Maintained accurate records of customer conversations and follow-up actions.

Bachelor of Science in Culinary Arts and Kitchen Operations

Lyceum of the Philippines University Batangas

2021 – 2025