Dara Jill Soriao

Detail-oriented and dependable professional with over 4 years of experience in customer service and administrative support within fast-paced BPO environments. Skilled in managing client communications, maintaining organized records, and supporting cross-functional teams to ensure smooth operations. Adept at handling trackers and preparing reports while maintaining accuracy and efficiency.

Experienced in accurately processing orders, resolving payment and account issues, and ensuring error-free fulfillment. Known for strong coordination skills, initiative, and the ability to multitask under pressure. Committed to contributing to team success by providing reliable, high-quality support to both clients and internal departments.

Service Consultant - CGI - Upper McKinley Road, McKinley Hill Taguig City

(2022-12 - 2025-05)

• Handles inquiries or concerns via email or outbound calls in relation to wealth and insurance management. Assess customer requests by efficiently gathering relevant information and conducting research based on established protocols.
• Managed administrative support tasks for client accounts, including updating internal trackers, reviewing client information, and ensuring all records were accurate and up to date.
• Documented client inquiries, recurring concerns, and service insights to assist in identifying trends and contributing to process improvements.
• Coordinated with internal back-office teams for client-related follow-ups, ensuring deliverables and requests were completed within expected timelines.

Advisor I Technical Support - Concentrix - AS Fortuna Street Mandaue City, Cebu

(2020-03 - 2022-04)

• Provide support to customers through phone, email, chat, and BeMyEyes (BME) for issues related to Microsoft Office apps and Windows software.
• Assisted customers, particularly individuals with disabilities, in troubleshooting, account & billing concerns, general computer navigation, product activation, processing Microsoft Office apps, & Windows license orders.
• Evaluate concerns/requests by collecting information and researching solutions in line with established processes and identifying opportunities to recommend appropriate products or upgrades.
• Offer accurate guidance and long-term solutions to address customer software-related inquiries.

Food Server/Cashier - Harinawa Food Hub - Los Baños, Laguna

(2024-01 - 2025-02)

• Served customers promptly and politely, ensuring accurate orders and good customer service.
• Packed and prepared food items according to standard portions and presentation guidelines
• Assisted with cashier duties, including processing payments, giving correct change, and managing receipts
• Followed food safety and hygiene standards when handling ingredients and packaging food

Bachelor of Science - Business Administration - ACLC