Darwin Desamparado

IT Support has over 5 years of expertise in software training, system troubleshooting; and IT support: Proven capacity to increase system efficiency, enhance user performance, and provide technical training: Experienced in Windows Server administration, POS systems, and web technologies: Strong experience in administrative coordination, project management; and team communication.

Part-time Instructor - Cebu Technological University

(2025-08 - 2025-12)

• Provided technical instruction in specialized IT fields, connecting industrial practice and academic theory to prepare students for technology employment
• Taught practical, lab-based courses in programming (Java), system principles, and information systems centered on acquiring fundamental IT support skills such as debugging code, troubleshooting systems, and comprehending hardware/software integration
• Conducted IT Support Simulation where students practiced identifying and fixing typical hardware, software, and network problems in simulated IT support scenarios
• Created virtual machines for students to practice configuring systems and solving problems in a secure setting
• Taught programming language Java to students of various ability levels
• Targeted feedback and revised teaching approaches led to a 20% improvement in student performance

Part-time Instructor - Madridejos Community College

(2019-08 - 2024-09)

Part-time IT instructor providing technical instruction in specialized IT fields.

Part-time Instructor - Madridejos Community College

(2022-08 - 2022-12)

Part-time IT instructor providing technical instruction in specialized IT fields.

Administrative Assistant II - DSWD FO VII

(2024-10 - 2025-07)

• Managed complicated administrative chores and supervised office operations to guarantee departmental efficiency
• Assisted with basic accounting, spending reporting, and budget tracking
• Prepared, edited, and delivered letters, reports, and presentations
• Assisted in tracking department budgets and identifying cost-saving possibilities
• Simplified file and document management systems, cutting retrieval time by 20%

Field Technician - Tangent Solutions Inc.

(2018-05 - 2018-11)

• Installed, maintained, troubleshot, and repaired point-of-sale hardware and software systems at retail or hospitality sites
• Performed on-site installation, configuration, and testing of POS hardware (terminals) and software
• Provided user training and clear instructions to staff on basic operation and troubleshooting
• Received 95% favorable feedback from clients by addressing complicated hardware/software integration issues during important business hours

Municipal Geotagger and Encoder - DSWD Bantayan

(2014-09 - 2015-05)

• Assigned geographic coordinates (latitude/longitude) to images, assets, or records using specialized software
• Performed routine quality checks on encoded data to ensure consistency, completeness, and adherence to project standards
• Improved the geospatial accuracy of a regional mapping dataset by 30% through meticulous verification and correction of coordinate placements

Warehouse Clerk - Supervalue Inc (SM Warehouse)

(2014-04 - 2014-09)

• Received, checked, and recorded arriving shipments, comparing amounts and quality to purchase orders
• Picked, packed, and prepared outgoing orders for dispatch according to client specifications
• Conducted frequent cycle counts and physical inventory checks to ensure system data matched physical stock
• Updated and managed inventory information in real time using a Warehouse Management System (WMS) or database
• Achieved and maintained a 99.8% inventory record accuracy rate through careful cycle counting and data input, ensuring dependable stock information across the supply chain

Master of Science - Industrial Technology - Cebu Technological University (2022-01 - 2022-12)

Bachelor's Degree - Information System - Carlos Hilado Memorial State College (2018-03)