Abbyreyshi Cantado
Customer service advocate
Talent
MuntinlupaMember since August 9, 2026
MeasurableGraphics DesignProject ManagementBrandingCreativityTeam buildingCommunicationProblem Solving
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About
I am a tenured driven and efficient customer service professional with 5 years experience serving Cigna health care insurance.
Experience
CUSTOMER SERVICE ADVOCATE - Providers line
(2020-01 - 2025-01)
- answer inquiries regarding claims, eligibility, covered benefits and authorization status issues
- provide first call resolution through issue documentation and resolution with appropriate internal resources, follow up and ensure closure with the contract who initiated the inquiry
- endorsed for offline task, emailing (GOP letter)
- Crosstrained for Carribean 2 (US providers line) and provided back-up for other customer service representative when needed
- Trained wave 3 for Carribean 6 (International account)
- Assigned as POC for Carribean 6
Education
Bachelor of Special Education - BEED (SPED) - Laguna State Polytechnic University Sta.Cruz, Laguna (2014 - 2018)
Secondary Education - Sta Catalina National High School (2010 - 2014)
Skills
Customer service advocate
