Erico Angelo Sebastian

Dedicated and knowledgeable Medical Biller and AR Collections Specialist with 8+ years of experience in medical billing, accounts receivable collections, insurance verification, claims follow-up, and denial management. Experienced in reviewing EOBs, correcting and resubmitting rejected claims, creating and submitting appeals, and conducting follow-up with insurance carriers. Strong background in healthcare customer service, insurance benefits, and high-volume patient/member communication.

Adaptable to new systems, able to work independently after training, and committed to accurate and timely revenue cycle operations.

AR Collections Specialist at Adaptive Home Health (2026-01 – 2026-08)

• Handled insurance and eligibility verifications
• Reviewed EOBs and resolved denied claims by submitting corrected claims and filing appeals.
• Performed follow-up calls with insurance carriers regarding claim and appeal status.
• Prioritized aged claims and ensured claims and appeals were submitted within appropriate timelines.
• Maintained accurate documentation of claims, appeals, and follow-up activities.

Medical Biller and Collections Representative at Optum Global Solutions (2017-01 – 2025-10)

• Handled insurance and eligibility verification for healthcare accounts.
• Reviewed EOBs and resolved denied claims through corrected claims, appeals, and insurance follow-up.
• Performed follow-up calls to obtain claim and appeal status from insurance carriers.
• Prioritized aged claims to support timely resolution and reimbursement.
• Reviewed and resolved rejected claims received from the clearinghouse.
• Corrected claim issues and ensured clean claims were submitted to the appropriate insurance carrier.
• Supported AR collections and maintained accurate billing and claims documentation.

Technical Support Representative – AT&T at Convergys Philippines (2016-02 – 2016-12)

Handled calls from customers and assisted them with their issues regarding their phone, cable TV and internet connection issues.

Customer Service Representative – Aetna Member Services at Concentrix Daksh Services Philippines Corporation (2014-09 – 2016-01)

• Handled inbound calls from Aetna members and patients regarding insurance eligibility, benefits, and claims.
• Provided accurate information regarding healthcare coverage and member benefits.
• Assisted members with claims-related inquiries and routed concerns when necessary.
• Maintained professional communication while handling confidential healthcare information.

Customer Service Representative – Comcast at TeleTech (2013-10 – 2014-04)

Handled calls from customers inquiring about their monthly cable and internet bills.

Customer Service Representative – Barnes & Noble at TeleTech (2012-11 – 2013-07)

Handled calls from customers requesting for assistance in order tracking and order placing.

Customer Service Representative – Hawaiian Airlines at Teleperformance (2011-11 – 2012-11)

Handled calls from customers who would like to verify their flight details and reschedule their flights. Also assisted them in booking their flights online.

BACHELOR OF SCIENCE in HOTEL AND RESTAURANT MANAGEMENT – PERPETUAL HELP COLLEGE OF MANILA (2005-06 – 2009-04)