Eunice Ambos
VIRTUAL ASSISTANT | CUSTOMER & TECHNICAL SUPPORT SPECIALIST | MEDICAL BILLER
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About
Reliable, detail-oriented professional with 13+ years experience in customer service, technical support, admin tasks, and account management. Skilled in email/chat support, data entry, problem-solving, and using common office tools. Fast learner, adaptable, and committed to accurate, timely work — ideal for remote/virtual assistant roles.
Experience
VA MEDICAL BILLER - MEADOWS HEALTHCARE
(2024-12 - 2026-06)
- Managed referral processing for specialty appointments by verifying insurance requirements and referral validity
- Communicated with provider offices, insurance representatives, and patients to resolve referral-related issues
- Ensured referrals met payer guidelines to minimize claim denials and appointment delays
- Documented referral activities accurately and maintained confidentiality in accordance with HIPAA and company policies
Healthcare Support Specialist - ACCESS HEALTHCARE
(2021-11 - 2024-08)
- Assisted Athenahealth clients with inquiries, concerns, and account-related requests
- Provided accurate information and resolved issues in a timely manner
- Maintained detailed records of interactions and transactions
- Followed company policies and procedures to ensure quality service
GROUP RETIREMENT SERVICES REPRESENTATIVE - SUN LIFE
(2021-06 - 2021-11)
- Handled inquiries regarding retirement plans, benefits, and contributions
- Explained policy details clearly to clients and plan members
- Processed updates and requests accurately
CUSTOMER SERVICE REPRESENTATIVE - ALORICA
(2019-05 - 2021-04)
- Responded to customer inquiries via calls, email, and chat
- Resolved complaints and provided appropriate solutions
- Achieved set targets for quality and productivity
TECHNICAL SUPPORT REPRESENTATIVE - TELETECH
(2015-05 - 2019-05)
- Assisted customers with technical issues and troubleshooting
- Guided users through step-by-step solutions for software and system concerns
- Documented cases and followed up until resolution
Education
Bachelor of Science - Business Econommmis - UNIVERSIDAD DE MANILA (2011 - 2015)
