Famekha Bartolome

A dedicated Customer Service Representative with over 6 years of experience providing customer support across e-commerce, healthcare, and beauty industries. Experienced in handling high-volume customer interactions through email, chat, phone, and social media platforms. Skilled in using CRM platforms, managing orders, processing warranty claims, and reviewing potentially fraudulent transactions.

Known for being patient, detail-oriented, and committed to creating positive customer experiences in fast-paced environments.

Customer Service Representative at Motion Global / SmartBuyGlasses (2020-02 – 2023-06)

• Managed customer inquiries, concerns, and reviews across Trustpilot and various social media platforms, including Facebook, Instagram, Twitter, and TikTok.
• Responded to an average of 120 customer emails and live chat interactions daily, providing timely resolutions and product-related assistance.
• Prepared and presented weekly reports on customer feedback and service-related concerns to team leaders and relevant departments.
• Processed warranty claims, returns, and exchange requests in accordance with company policies and procedures.
• Contributed to maintaining customer satisfaction by resolving complex issues in a professional and efficient manner.

Customer Service Representative - Seasonal Account at TTech (Kaiser Permanente) (2023-10 – 2023-12)

• Assisted customers with health insurance enrollment, policy updates, and benefit-related inquiries through inbound phone support.
• Provided accurate information regarding healthcare plans while ensuring compliance with company standards and regulatory requirements.
• Maintained confidentiality and professionalism when handling sensitive customer information.

Customer Service Representative - Freelance at IL Makiage (2023-12 – 2026-04)

• Managed customer communications through social media messaging channels and provided prompt, professional support.
• Reviewed and evaluated flagged transactions to identify and prevent potentially fraudulent activities.
• Delivered personalized product recommendations and detailed guidance regarding cosmetics, skincare products, and shade matching.
• Built and maintained positive customer relationships by consistently providing reliable support and product guidance.

Bachelor of Science in Business Administration Major in Marketing Management – Adamson University (2013 – 2015)

Bachelor of Science in Business Administration Major in Marketing Management – Philippine School of Business Administration (2015 – 2016)