Framinella Gumboc

BPO professional with experience in technical, and customer support, handling voice and chat interactions, troubleshooting, account concerns, billing, and documentation. Trained in virtual assistance, executive assistance, WordPress, social media management, and computer literacy.

Licensed Professional

Teacher with a Bachelor's degree in Culture and Arts Education, Cum Laude, and currently pursuing a Master of Physical Education – Dance. Adaptable, detail-oriented, and comfortable working in fast-paced remote environments.

Dasher Support - TELUS Digital

(2026-02 - 2026-09)

• Maintained accurate customer and account information while handling multiple support interactions.
• Followed established processes and escalation procedures when resolving account and delivery concerns.
• Documented support interactions accurately and efficiently within designated systems.
• Managed approximately 3–4 Dasher interactions consecutively in a fast-paced environment.
• Used multiple digital platforms to review information, process requests, and resolve issues.

Technical Support Representative - Concentrix

(2021-10 - 2022-05)

• Entered and maintained accurate customer and account information during technical support interactions.
• Followed structured troubleshooting and resolution procedures to address customer concerns.
• Navigated multiple systems to verify information and document support activities.
• Escalated complex issues according to established procedures.

Customer Service Representative - Startek

(2021-05 - 2021-10)

• Managed customer account, billing, subscription, and product information accurately.
• Processed account-related requests while following established procedures.
• Documented customer interactions and maintained accurate records throughout the support process.

Ramp Agent - Inspiro

(2019-05 - 2020-02)

Seasonal Account Dates: May 2019; December 2019 – February 2020

• Entered and verified order details, delivery information, and customer requests.
• Made outbound calls to confirm order information and delivery schedules.
• Processed order modifications, inventory inquiries, billing concerns, and status updates.
• Coordinated information for delayed or incorrect orders while maintaining accurate records.

Master of Physical Education - Dance - Physical Education - Dance - West Visayas State University (2025-06)

Bachelor of Culture and Arts Education - Culture and Arts Education - West Visayas State University (2019 - 2023)

Humanities and Social Sciences (SHS) - Humanities and Social Sciences - Colegio De San Jose (2017 - 2019)