Franz Angelo Loma

Information Technology graduate with internship experience supporting LMS users, responding to account-related inquiries, encoding records, and documenting solutions. Brings clear written and verbal communication, organized follow-through, and hands-on familiarity with productivity, generative AI, and automation tools.

Intern at Social Security System (SSS) (2026-03 – 2026-05)

• Assisted members with account-related inquiries and worked through concerns using clear, professional communication.
• Encoded information into electronic records while checking entries for accuracy and completeness.
• Maintained organized records to support reliable information handling and data integrity.
• Managed multiple member requests and provided consistent assistance throughout each interaction.

Technical Support Intern at PUP Open University System (2025-07 – 2025-09)

• Provided technical support to students and staff using the Learning Management System (LMS).
• Guided users through login and navigation steps so they could access and use the platform more confidently.
• Troubleshot system-related concerns and explained solutions through clear, step-by-step instructions.
• Responded promptly to user questions and documented recurring issues and solutions for future support requests.

Diploma in Information Technology – Polytechnic University of the Philippines (2026)