Ralph Andrew Diñoso

Detail-oriented and highly communicative Virtual Assistant and Customer Support Professional with 8+ years of experience in training, administrative support, customer service, technical support, and operations coordination within fast-paced BPO environments. Skilled in email management, scheduling, reporting, documentation, stakeholder communication, onboarding, team coordination, and remote support operations.

Administrative Assistant - PermitFlow - Remote

(2026-06 - 2026-07)

• Processed permit applications and supporting documentation for residential construction, roofing, and home improvement projects.
• Coordinated permit requirements for roofing replacements, new residential construction, remodels, and housing-related projects.
• Researched municipal building codes, zoning ordinances, and permitting requirements.
• Communicated with city and county building departments to verify requirements, obtain updates, resolve issues, and coordinate inspections.
• Maintained permit records and tracked project milestones.
• Collaborated with project managers, contractors, and internal teams.
• Reviewed permit documentation for completeness.
• Monitored permit progress through approval and updated stakeholders.

Executive Assistant - TaskUs

(2020-05 - 2026-05)

Provided administrative and operational support to managers and cross-functional teams in a fast-paced BPO environment. Coordinated calendars, meetings, and training schedules while ensuring priorities and deadlines were met. Managed email correspondence, prepared reports, presentations, meeting notes, and maintained accurate documentation. Created and updated SOPs, training materials, and knowledge base articles to improve process consistency and operational efficiency. Tracked team performance metrics, analyzed reports, and provided insights to support decision-making. Assisted with project coordination, onboarding, and new program launches by collaborating with multiple stakeholders. Maintained confidential records, organized digital files, monitored action items, and followed up with teams to ensure timely completion of deliverables.

Utilized Google

Workspace, Microsoft Office, and collaboration tools to manage schedules, documentation, reporting, and communication.

Technical Support Representative - Quantrics

(2017-11 - 2018-12)

Bachelor of Science - Mathematics - University of Rizal System – Morong Campus