Fritch Brañer Paras

Results-driven professional with 9 years in manufacturing operations and over a year in the BPO sector. Adept at managing back-office logistics, shipping coordination, and high-volume customer inquiries. Combines strong leadership, root cause analysis, and workflow optimization skills to drive operational efficiency and customer satisfaction. Seeking an Operations Supervision or Advanced Customer Service role.

CSR (Healthcare Account) - Respirasource

(2025-03)

• Managed back-office logistics, order processing, and shipping coordination for timely customer deliveries.
• Executed outbound calls to address inquiries, resolve account issues, and confirm order specifications.

CSR (Billing & Collection) - Nowcom Global Services

(2023-12 - 2024-04)

• Handled billing inquiries, payment disputes, and collection processes via phone, maintaining high satisfaction ratings.

CSR / TSR - Foundever

(2023-05 - 2023-08)

• Provided technical troubleshooting and guided customers through solutions via phone and remote desktop access.

Operations Team Leader - Rombe Philippines Inc

(2020 - 2023)

• Supervised daily manufacturing processes, resource allocation, inventory, and cross-functional quality compliance.

Operations Analyst - Rombe Philippines Inc

(2018 - 2020)

• Analyzed performance metrics and conducted forecasting to optimize stock levels and reduce costs.

Management Trainee - Rombe Philippines Inc

(2015 - 2018)

• Rotated through production, warehouse, and facilities to support workflow optimization projects.

Bachelor of Science - Information Technology - College of Our Lady of Mercy (2010 - 2014)

Associate - Computer Science - Liceo de Pulilan (2006 - 2008)