Riwa Shane Cawile
Customer Service and Operations Professional
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About
Dedicated customer service and operations professional with nearly 9 years of experience in inventory management, customer service, and service center operations. Progressed from Inventory Assistant to Customer Service Junior Officer-in-Charge through consistent performance and leadership. Skilled in customer relations, team supervision, inventory coordination, and operational support.
Experience
Customer Service Junior Officer-in-Charge - MILLENNIAL ZEAL TECHNOLOGY CORPORATION - OPPO Service Center – Nueva Ecija
(2021-01 - 2026-12)
- Awarded OUTSTANDING EMPLOYEE OF THE YEAR (2023) in recognition of outstanding performance, leadership, and commitment to customer service excellence.
- Oversaw daily service center operations and ensured compliance with company standards.
- Supervised staff and coordinated work schedules to maintain operational efficiency.
- Resolved customer concerns and escalated complex cases when necessary.
- Prepared reports and monitored branch performance metrics.
- Supported management in achieving service and operational targets.
Customer Service Assistant - MILLENNIAL ZEAL TECHNOLOGY CORPORATION - OPPO Service Center – Nueva Ecija
(2018-01 - 2026-12)
- Assisted customers with repair transactions, inquiries, and service concerns.
- Maintained accurate customer records and service documentation.
- Coordinated with technicians to ensure timely service completion.
- Delivered excellent customer support while meeting company service standards.
- Processed payment collection, receipt issuance and end-of-day cash reconciliation with accuracy and compliance to company policies
- Maintained accurate financial records like processing petty cash reimbursement
Inventory Assistant - MILLENNIAL ZEAL TECHNOLOGY CORPORATION - OPPO Service Center – Nueva Ecija
(2017-01 - 2026-12)
- Managed inventory records and monitored stock levels.
- Received and processed incoming inventory shipments.
- Conducted stock counts and reconciled discrepancies.
- Prepared inventory-related reports and documentation
Education
Bachelor's Degree - Business Administration - St. Nicolas College of Business and Technology (2017-04)
