Gelo

Respond to emails and track logistics Provide basic troubleshooting to customers experience bugs or glitches Call customers when a specific information is needed

Customer Service Representative (Email) - Inspiro

(2022-05 - 2022-06)

• Respond to emails and track logistics
• Provide basic troubleshooting to customers experience bugs or glitches
• Call customers when a specific information is needed
• Be knowledgeable about products, campaigns and services

Content Moderator - Conectys

(2022-07 - 2023-05)

• Carefully assess content shared for violations
• Study and monitor policy changes for violations
• Provide scores that make little to no mistakes
• Graduated from training as "The Note Taker"

Quality Assurance Analyst - Conectys

(2023-05 - 2024-01)

• Analyze accuracy and error percentage
• Discuss root cause analysis per week
• Achieved Top Cluster QA for November

Virtual Assistant - One Virtual Solutions

(2025-03 - 2025-09)

• Admin/File Management (Real Estate)
• Appointment Setter/insurance Claims (Dental)
• Appointment Setter /Leads Generation (Chiropractic)

Senior High School - Science Technology and Engineering Mathematics - PHINMA - University of Iloilo (2017-06 - 2019-03)

College - BS in Computer Engineering - University of San Agustin (2019-08 - 2025-07)