Erin Dc

Highly organized Administrative Professional with over 5 years of experience in high-volume support roles. Expert in maintaining audit-ready records, managing digital document systems, and coordinating complex workflows. Proven ability to handle professional correspondence and resolve client inquiries with efficiency and technical proficiency.

Customer Service Representative (CSR) at Infocom (2026-01 – 2026-04)

• Managed daily administrative operations for 35+ accounts, resolving billing and service inquiries.
• Maintained precise account updates and documentation to ensure high customer satisfaction and first-call resolution.

Administrative Virtual Assistant (Real Estate Focus) at Intensive VA Training (2025-12 – 2025-12)

• Managed template forms and transaction-related documents to ensure organized, audit-ready records.
• Coordinated multi-step workflows and contract-to-close processes similar to agent and team support.
• Performed property research and comparative analysis to support executive listing preparation.
• Ensured data compliance through accurate entry and updates in specialized management systems.

Business Owner / Operator at Self-Owned Food Business (2025-02 – 2025-11)

• Oversaw all daily administrative functions, including inventory tracking and sales log maintenance.
• Handled all external inquiries with professional written responses to uphold service standards.

District Sales Supervisor at San Francisco Mirror Group of Companies (2018-02 – 2024-06)

• Supervised daily reporting and backend documentation, ensuring total accuracy in data records.
• Resolved complex inquiries via professional email and calls, coordinating with external partners and stakeholders.
• Adhered to strict internal systems and processes to meet operational deadlines and complete repetitive administrative tasks.

Bachelor of Science in Industrial Technology – Central Visayas Polytechnic College (1996 – 2000)