Inday Dejamo

Detail-oriented Virtual Assistant and customer service professional with experience supporting insurance and medical accounts, handling inbound and outbound calls, coordinating with clients, setting appointments, and maintaining CRM records. Skilled in professional phone communication, data entry, scheduling, email and chat support, and administrative organization. Familiar with basic insurance verification and committed to accurate documentation, respectful communication, and protecting sensitive information.

Virtual Assistant (2023-06 – 2025-12)

• Supported customer and client inquiries through inbound and outbound calls, emails, and chats while maintaining professional phone etiquette.
• Provided basic support for insurance and medical accounts, including insurance-related verification and client coordination.
• Conducted cold calls, arranged appointments, and managed lead follow-ups using CRM tools.
• Assisted with scheduling, email management, data entry, and document organization.
• Maintained CRM records and reports to support organized workflows and timely follow-ups.

Secondary Education in ABM Track – Sangat National High School (2013-06 – 2025-04)

Primary Education – Talisay Elementary School (2007-06 – 2013-03)