Jabs Tv
Technical Representative/ IT Service Coordinator/Dispatcher
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About
Adaptable and detail-oriented professional with experience in customer service, technical support, dispatch operations, teaching, and administrative tasks. Skilled in communication, coordination, troubleshooting, documentation, reporting, and customer support. Proficient in Microsoft Office, Google Workspace, Canva, WordPress, Shopify, and Zendesk. A fast learner who is willing to learn new tools, adapt to new processes, and work independently.
Experience
Technical Support/Customer Service Representative - AZPIRED INC.
(2015-01 - 2019-12)
- Assisted customers with inquiries, provided guidance, and offered effective solutions to their concerns.
- Resolving systems technical Issues-Specifically MICROS POS
- Software Installation and Integration-Specifically ORACLE PAYMENT INTERFACE Integrated to ORACLE OPERA PROPERTY MANAGEMENT SYSTEM)
Dispatch Officer - KAPHIDS CONSTRUCTION INC.
(2021-01 - 2023-12)
- Managed and Monitor Technician's Workload.
- Dispatched Job Orders.
- Assists Troubleshooting at the Systems Backend via Zendesk
- Making Inbound and outbound calls to subscribers/clients and technicians.
- Respond emails to Supervisors/Leads (inbound and Outbound).
- Create monthly/weekly reports.
- Ensure or validate work performance of technicians by making outbound calls to Subscribers
- Assigns Job Orders (JO) to Installers/Technicians every day to install internet connection to customers who applied for Globe Postpaid Broadband;
- Communicating with Sales Administrators from different BBSPs (Broadband Sales Partners) of Globe Telecom if problems arise during the Globe Support Team's appointment date; and
- Monitor the technicians, together with the Field Supervisor, who are on the field every second to check if they're working on their assigned JOs.
Grade School Teacher - Maranatha Christian Academy
(2024-01 - 2026-12)
Education
Bachelor of Science - Information Technology - Caraga State University-Cabadbaran Campus (2014-01 - 2015-12)
Teacher Certificate Program - Philippine Electronics and Communications Institute (2023-01 - 2024-12)
