Jaclyn Anne Dioquines

Have been serving as a Customer, Sales and Billing Representative for more than a year. Mediation and problem-solving skills. Public speaking and presentation experience.

Accounts and Billing Representative - UBIQUITY GLOBAL SERVICES Bacolod - Bacolod

(2014-01 - 2016-06)

• Communicated with customers daily
• Communicated information clearly and accurately
• Build rapport and trust quickly with clients and colleagues
• Assisted users to identify and solve software problems
• Acted as a primary information resource, providing referrals, direction, information and general assistance
• Organized mail outs and special notices
• Prepared correspondence and reports
• Provided clerical support, assisting with faxing, filing and copying projects
• Read correspondence and confirmed appropriate carbon copies and matching envelopes for quality control of outgoing mail
• Maintained and ordered inventory when needed
• Reviewed all paperwork for new and existing orders to ensure accuracy and completeness

Virtual Analyst (Shipping Secretary) - FOCUS GROUP of COMPANIES

(2016-06 - 2017-09)

• Worked with new employees to create user names, passwords, and access
• Analyzed data entry systems and prepared recommendations for system-wide improvements
• Compiled and delivered reports
• Assisted customers in logging on and getting into database
• Notified users regarding changes in applications
• Received telephone calls and answered e-mails
• Performed all other clerical duties with full devotion
• Initiated calls on behalf of executives and off-site sales staff
• Answered incoming calls - average 60 per day - resolving issues with customers

Risk Operation Analyst - UBIQUITY GLOBAL SERVICES Bacolod - Bacolod

(2020-01 - 2020-05)

Elementary Education - Doña Corazon Locsin Montelibano Elementary School

High School Education - St. Joseph School – La Salle

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT - Hospitality Management - La Consolacion College – Bacolod