Jann Pacheco

Customer Service Representative with experience in customer support, complaint resolution, and service delivery. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining customer satisfaction. Strong communication, problem-solving, and multitasking abilities developed through experience in BPO, logistics, and hospitality environments. Committed to delivering excellent customer experiences and contributing to organizational success.

Freelance Food Delivery Rider at Self-Employed (2024-04 – Present)

• Provide reliable and timely delivery services while maintaining excellent customer service standards.
• Manage daily delivery schedules and routes efficiently to ensure on-time order completion.
• Handle customer concerns and delivery-related inquiries professionally.

Customer Service Representative at IBEX Global Solutions (2023-10 – 2024-04)

• Assisted customers with account inquiries, service concerns, and complaint resolution.
• Applied active listening and problem-solving skills to resolve customer issues effectively.
• Conducted follow-ups to ensure customer satisfaction and issue closure.
• Maintained accurate documentation of customer interactions and resolutions.

Freelance Food Delivery Rider at Self-Employed (2022-01 – 2023-09)

• Delivered orders accurately and efficiently while maintaining customer satisfaction.
• Assisted customers with delivery concerns and inquiries.
• Managed daily delivery routes and schedules to ensure timely service.

Galley Steward (Assistant Cook) at Island Overseas Transport Corporation (2015-01 – 2020-12)

• Assisted the Chief Steward in food preparation and daily galley operations.
• Maintained sanitation and food safety standards onboard vessels.
• Supported meal preparation and food service operations in a fast-paced environment.

Kitchen Helper at Steaks Unlimited Bar and Grill Restaurant (2012-01 – 2013-12)

• Assisted chefs with food preparation and kitchen operations.
• Maintained the cleanliness and organization of kitchen workstations.

Culinary Arts in Culinary Arts – Chef Boy Logro Institute of Culinary Kitchen Schools (2012-01 – 2013-12)

Hospitality and Restaurant Services in Hospitality and Restaurant Services – STI College – Santa Rosa, Laguna (2010-01 – 2012-12)