Customer Service Representative (Compensation and Benefits) at TaskUs (2026-03 – Present)
- Manage end-to-end employee and client inquiries regarding compensation frameworks, benefits structures, and multi-channel payroll queries via voice, live chat, and email.
- Provide critical, detailed guidance concerning health and medical benefits eligibility, comprehensive claims processing, and structural enrollments.
- Troubleshoot and resolve complex compensation discrepancies, including structural deductions, salary mismatches, and benefits-tier inquiries.
- Interpret, simplify, and clarify highly technical corporate policies, local labor compliance guidelines, and government-mandated employee benefits packages for end-users.
- Interface directly with cross-functional divisions including HR, Payroll teams, and external Insurance and Benefits providers to fast-track issue isolation and remediation.
- Leverage Salesforce CRM to log interaction files, record real-time data adjustments, and track transactional progression with strict compliance to localized privacy mandates.
- Identify recurring system challenges or customer pain points, actively presenting strategic operational updates to senior leadership to optimize workflows and overall client experience.
Customer Service Representative (Financial Payroll Account) at TaskUs (2025-10 – 2026-03)
- Successfully navigated high-volume inquiries via phone, live chat, and email, optimizing case turnaround times while maintaining precision metrics.
- Administered end-to-end transactional workflows within specialized financial platforms, executing rigorous data processing to guarantee accurate employee compensation.
- Demystified highly technical tax codes, state regulations, and baseline financial rules, enabling clients to easily understand corporate accounting frameworks.
- Delivered tier-1 system navigation support and technical troubleshooting, resolving software and UI bottlenecks for users.
- Managed account maintenance, ledger adjustments, and immediate resolution of financial discrepancies with complete visibility and absolute data accuracy.
Chat Support Specialist at Telrcom Solutions Inc. (2023-06 – 2025-10)
- Served as the primary technical and navigational anchor for active web platform users, driving real-time interaction quality and high user retention rates.
- Developed structured, dynamic, and contextually rich chat templates and messaging flows, markedly accelerating standard query response timelines.
- Orchestrated multiple complex queues simultaneously, meeting response SLAs using enterprise collaborative networks (Slack, Asana, MS Teams, Zoom, Skype).
Asset Management Specialist at National University (2022-06 – 2022-11)
- Directed operational monetization and sales workflows for institutional merchandises and university inventories.
- Executed multi-channel point-of-sale data entry, managing accurate cash registers, transaction documentation, and daily asset balancing workflows.
- Supervised high-volume customer queues during peak registration seasons, resolving parent and student constraints efficiently.
Accounting Cashier (Enrollment Services) at National University (2022-02 – 2022-06)
- Processed, reviewed, and finalized digital financial clearing transactions and online tuition profiles within institutional frameworks.
- Addressed high-importance inquiries regarding balances, corporate accounts, installment structures, and individual ledger adjustments.
- Maintained structured digital and manual student transaction records, optimizing auditing compliance profiles.
Data Encoder / Enrollment Support Specialist at National University (2021-03 – 2021-04)
- Audited, validated, and verified active applicant credentials to ensure seamless system processing for enrollment queues.
- Cooperated with institutional administrators, IT technicians, and faculty groups to remove technological workflow bugs and improve overall remote service portals.
Barista at Bella-Maire Cafe (2020-03 – 2020-03)
Barangay Office Staff at Barangay Maysilo (2018-12 – 2020-01)
