Jenny Manoop

Business Development Representative and Customer Service professional with experience in commercial insurance, outbound prospecting, lead qualification, policy renewal outreach, and customer support. Experienced in contacting prospective business owners and existing policyholders, gathering information for insurance quoting, coordinating follow-ups, and maintaining professional client communication. Strong background in call-based customer service and lead generation.

Business Development Representative (BDR) at Power Commercial Insurance Brokers (2025-09 – 2026-09)

• Conduct outbound calls to prospective clients and existing policyholders regarding commercial insurance needs and policy renewals.
• Contact leads whose commercial insurance policies are approaching renewal and identify their current insurance needs.
• Reach out to prospective business owners who are starting a new business and may need commercial insurance coverage.
• Qualify prospects by gathering business and insurance information, including business type, operations, commodities hauled, coverage needs, travel radius, vehicles, and driver information.
• Explain available insurance options and gather required information and documents for the quoting process.
• Follow up with prospects by phone and email to obtain missing information and move leads through the sales process.
• Coordinate with the insurance team to provide accurate prospect information and assist with commercial insurance quotes.
• Handle inquiries involving Auto Liability, Motor Truck Cargo, Physical Damage, and General Liability coverages.
• Assist with renewal follow-ups and collection of underwriting requirements such as driver information, vehicle details, MVRs, loss runs, and other supporting documents.
• Maintain accurate lead and prospect information and complete follow-ups in a timely manner.

Seasonal Cold Caller at Healthcare Insurance (2025-02 – 2025-06)

• Conducted outbound cold calls to prospective customers regarding healthcare insurance plans.
• Introduced insurance products and services and identified prospects' basic insurance needs.
• Qualified leads by gathering relevant customer information and determining their level of interest.
• Followed up with interested prospects and explained the next steps in the sales process.
• Handled questions and objections professionally while maintaining positive customer interactions.
• Worked in a seasonal role focused on lead generation and customer outreach.

Customer Service Representative at Collective Solution Telemarketing Inc. (2022-06 – 2023-11)

• Assisted customers in creating requests for roadside assistance.
• Helped customers locate and coordinate with towing companies.
• Provided professional customer service and support throughout the assistance process.

Customer Service Representative at Alorica Philippines (2020-06 – 2022-02)

• Assisted delivery drivers with their orders and helped them review their weekly earnings.
• Helped drivers contact merchants and customers when delivery addresses in the application were incorrect.
• Provided timely and professional support while resolving delivery-related concerns.

– Kapatagan National High School (2004 – 2008)