Joey H.

A highly skilled professional in data processing, data management, and data entry, with expertise in email and chat correspondence. Proficient in handling various types of data and providing exceptional client support across multiple communication channels. I have successfully managed accounts in diverse industries, including finance, product marketing and e-commerce.

Customer Experience Representative (Non-voice Email/Chat Support) - SSG Apac Inc. - Pasig City

(2025-07 - 2025-09)

YesStyle Account

• Responded to customer inquiries via email in a timely and professional manner.
• Provided accurate information services, policies and handled high volumes of chat conversations during peak times while maintaining quality service standards.
• Identified customer needs and offered appropriate solutions using support ticketing systems with tools like Zendesk.

Customer Experience Representative (Non-voice Email/Chat Support) - TaskUs - Imus Cavite

(2021-12 - 2024-12)

REVERB, MERCARI & COINBASE Account

• Provide exceptional customer support and performed data analysis for a US-based financial firm and collaborated with a prominent international e-commerce company.
• Managed customer inquiries and concerns regarding online transactions, including order tracking, product details, billing, warranty claims, and the resolution of technical issues, as well as processing returns or exchanges.
• Confirmed accurate and timely responses to customer inquiries through email and chat using the Zendesk application.
• Corresponded closely with team members to meet customer needs through exceptional and personalized service.
• Executed effective strategies to improve service delivery, resulting in recognition as a top-performing team member.

Data Analyst - Regrcis Prestige Marketing Network Inc. - Makati City

(2007-03 - 2016-12)

• Developed Python scripts to automate data analysis and reporting tasks.
• Conducted data analysis, data cleaning, and data enrichment operations. Managed team member's data reports, time schedule and overall performance metrics.
• Created new data records, functionalities and templates for submitting sales reports for a local personal care product.
• Directed various projects to ensure timely and efficient completion of all marketing deadlines and sales reports.

Project Coordinator (1st Pharma Account) - Regrcis Prestige Marketing Network Inc. - Makati City

(2015-07 - 2015-12)

• Developed and maintained internal controls to ensure the accuracy and reliability of financial data.
• Utilized inventory management systems to track and restock supplies. Led in mentoring and managing a team of successful product merchandisers, promoting a cooperative and achievement-oriented workplace.
• The ability to manage multiple timelines, tasks, and teams and ensures all merchandising materials meet brand standards.
• Reviews and verifies planograms, pricing, packaging, and signage. Tracks SKU-level details and inventory changes.
• Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.

Vocational Course - Computer Programming - Gensan College Of Technology (2004-06 - 2017-03)