Pretzel Daban

I am an enthusiastic and adaptable individual with a strong passion for learning and expanding my knowledge. I thrive in dynamic environments where I can take on new challenges, develop valuable skills, and continuously grow both personally and professionally. My goal is to secure a demanding position in a professional setting where I can apply my educational background, strong work ethic, and commitment to excellence.

I am eager to take on new responsibilities, collaborate with teams, and contribute meaningfully to the success and growth of the company.

Customer Service Analyst - Citi Bank. - Citi Plaza, 34th Street, Bonifacio Global City, Taguig

(2025-06 - 2026-08)

• Handle credit card transaction disputes, reviewing customer claims and transaction details to determine the appropriate resolution.
• Investigate disputed transactions and validate account information in accordance with established banking procedures and policies.
• Process and document dispute cases accurately while ensuring all required information and supporting details are captured.
• Handle general credit card and account inquiries, providing accurate information and appropriate resolutions to customers.
• Analyze customer concerns and transaction history to identify discrepancies and determine the appropriate next steps.

Customer Service Representative - EXL Services. - Harbor drive, Mall of Asia Complex, Pasay City

(2023-09 - 2025-03)

• Provide product/services information.
• Answer questions and resolve any emerging problems.
• Handles a hotel reservation account.
• Assist distressed passengers regarding their concerns.

Customer Service Associate - Communix Inc. - Habay 2, Bacoor, Cavite

(2022-06 - 2023-08)

• Collecting Accurate and Detailed information.
• Provide Guidance and Support.
• Accurately documenting and record documents.
• Coordinate and Collaboration with internal teams.
• Resolve inquiries and concern.
• Adhere to regulations.

Bachelor Science and Technology - Human Resource Management - Cavite State University (2020 - 2024)

Senior High Graduate - Accountancy and Business Management - Unida Christian Colleges (2018 - 2020)