Pretzel Daban
Customer Service Analyst
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About
I am an enthusiastic and adaptable individual with a strong passion for learning and expanding my knowledge. I thrive in dynamic environments where I can take on new challenges, develop valuable skills, and continuously grow both personally and professionally. My goal is to secure a demanding position in a professional setting where I can apply my educational background, strong work ethic, and commitment to excellence.
I am eager to take on new responsibilities, collaborate with teams, and contribute meaningfully to the success and growth of the company.
Experience
Customer Service Analyst - Citi Bank. - Citi Plaza, 34th Street, Bonifacio Global City, Taguig
(2025-06 - 2026-08)
- Handle credit card transaction disputes, reviewing customer claims and transaction details to determine the appropriate resolution.
- Investigate disputed transactions and validate account information in accordance with established banking procedures and policies.
- Process and document dispute cases accurately while ensuring all required information and supporting details are captured.
- Handle general credit card and account inquiries, providing accurate information and appropriate resolutions to customers.
- Analyze customer concerns and transaction history to identify discrepancies and determine the appropriate next steps.
Customer Service Representative - EXL Services. - Harbor drive, Mall of Asia Complex, Pasay City
(2023-09 - 2025-03)
- Provide product/services information.
- Answer questions and resolve any emerging problems.
- Handles a hotel reservation account.
- Assist distressed passengers regarding their concerns.
Customer Service Associate - Communix Inc. - Habay 2, Bacoor, Cavite
(2022-06 - 2023-08)
- Collecting Accurate and Detailed information.
- Provide Guidance and Support.
- Accurately documenting and record documents.
- Coordinate and Collaboration with internal teams.
- Resolve inquiries and concern.
- Adhere to regulations.
Education
Bachelor Science and Technology - Human Resource Management - Cavite State University (2020 - 2024)
Senior High Graduate - Accountancy and Business Management - Unida Christian Colleges (2018 - 2020)
