John Paul Llanto

Customer support professional with two years at WNS supporting Expedia and Hotels.com hotel booking enquiries through chat and calls, with property email follow-up. Experienced in cancellations, refund requests, property concerns and accurate recordkeeping. Additional background in IT support and warehouse team leadership.

Based in Muntinlupa City, Philippines, with a desktop, Converge internet, PLDT backup internet and backup laptop. Seeking remote customer service, support and administration roles.

Chat Support Representative — WNS Global Solutions, Philippines | May 2022–May 2024

Assisted English-speaking customers with hotel bookings, cancellations, refund requests and property issues through chat and calls. Contacted properties by phone and followed up by email. Maintained accurate booking and customer records.

Warehouse Sorter/Packer Team Leader — Cargo King Logistics | Aug 2017–Mar 2020

Supervised shipment sorting, packing, labeling and dispatch; maintained inventory and receiving records.

IT Support & Computer Technician — MEDEXCEL Global Solutions | Jun 2012–Apr 2017

Installed and maintained computers, software, printers, scanners and local networks; diagnosed and resolved user issues.

Computer Technician — MTC Academy School | Oct 2008–Jun 2010

Supported academic data processing and encoding with attention to accuracy and deadlines.

Dairy Farm Assistant Trainee — USTP Claveria | Jan–Jul 2025

Completed 500-hour OJT supporting livestock care, milking sanitation and farm inventory.

Diploma in Computer & Electronics Technology — STI Sorsogon | 2005–2007; graduated April 10, 2007.

Dairy Farm Assistantship Training — USTP Claveria | Jan–Jun 2025; certificates issued July 7, 2025.

TESDA NC II — Forklift Operator.

No Code Automation with Zapier — Tara AI Community+ | July 2026.

No Code Automation with Make.com — Tara AI Community+ | August 2026.