John Roy Venalon
Customer service representative
Hire this person
Send a job offer directly to this candidate
About
To obtain a position where I can apply my skills and experience, continue learning, and contribute to the growth of the company while developing my professional career.
Experience
Escalations Representative at Telus Digital (2023-03 – 2026-05)
- Handles complex customer issues and escalations
- Provides resolution while maintaining customer satisfaction
Customer Service Representative at Sutherland Global Services (2021-12 – 2022-12)
- Assisted customers with billing, technical, and service concerns
- Maintained accuracy and professionalism under pressure
Customer Service Representative at Teleperformance (2021-09 – 2021-12)
- Handled customer inquiries and order-related concerns
- Ensured quality service and compliance with company policies
Customer Service Representative at Alorica Philippines (2019-04 – 2021-05)
- Managed customer transactions and account concerns
- Delivered excellent customer service in a fast-paced environment
Software Developer at Simplevia Technologies Inc. (2018-05 – 2019-02)
- Assisted in software development and system maintenance
- Collaborated with the development team on assigned projects
On-the-Job Training (Intern) at Simplevia Technologies Inc. (2018-01 – 2018-06)
Education
Bachelor of Science in Computer Science – Taguig City University (2014-06 – 2018-06)
Secondary Education – Mayor Simplicio Manalo National High School (2010-06 – 2014-03)
Primary Education – Aguho Elementary School (2004-06 – 2010-03)
