Johnpaul Sanchebuche

Throughout my professional experience, I have developed strong attention to detail, problem-solving skills, and the ability to work with confidential information responsibly. I am comfortable reviewing documentation, conducting research, and following established procedures to ensure accuracy and compliance. These skills have prepared me to contribute effectively in a KYC environment where precision and regulatory adherence are essential.

Bank Customer Service Representative - Metropolitan Bank and Trust Company

(2013-09 - 2015-12)

CSR Teller and New Accounts

• Assisted customers with account inquiries.
• Verified customer identities before discussing confidential account information.
• Reviewed customer information and updated account records accurately.
• Investigated account concerns and provided timely resolutions.
• Escalated complex cases according to company policies and procedures.
• Maintained confidentiality of sensitive customer information.
• Consistently met quality assurance, productivity, and customer satisfaction targets.

Bank Customer Service Representative - Metropolitan Bank and Trust Company

(2015-01)

CSR New Accounts

• Analyze, review and evaluate client onboarding information and documents to fulfill KYC (Know Your Clients) requirements.
• Verifying identification of customers and authenticity of documents presented adhering to Bank's policy
• Identify risk classification of onboarding customers and administer corresponding practices and procedures based on noted category
• Cross checking of identity of client thru bank's KYC tools and government sites
• Ensure hits/alerts generated from name screening for onboarding are handled in accordance with Bank procedures and meet standards for both quality and deadlines
• Activity check and analysis of existing documents and obtain new documents if any changes/discrepancies are observed.
• Evaluates the new onboarding client for UITF products and Time Deposits.
• Performing subscription / redemption for UITF proucts and TD placement/termination.

Bachelor of Science - Business Administration - Lyceum of the Philippines Laguna