Joy Mantahinay

Detail-oriented Accounts Receivable professional with 4+ years of experience managing high-volume portfolios of up to 1,100 accounts across global region. Proven track record of improving collections performance, reducing overdue balances, and resolving complex billing issues through data-driven strategies.

AR ANALYST - BDA (ISUPPORT Worldwide)

(2025-03)

• Managed accounts for key clients including Bank of America, The Home Depot, and Automobile Accounts (Mercedes Benz, Ford, Mazda) handling high-volume collections and payment follow-ups.
• Drive collection efforts through structured follow-ups, improving cash flow and reducing overdue balances.
• Investigate and resolve payment discrepancies, minimizing delays and reducing the need for escalations.
• Analyze aging reports to identify high-risk accounts and recommend targeted collection actions.
• Support end-to-end invoice submission through client portals, ensuring accurate processing payment turnaround time.
• Managed summary billing arrangements for designated accounts, ensuring accurate consolidated invoices and timely payment processing.
• Support month-end closing by preparing detailed AR reports and account status updates.

Account Receivable Coordinator - Vector Solutions

(2024-09 - 2025-03)

Project-based

• Managed client accounts and conducted payment follow-ups to support timely collections.
• Monitored receivables and tracked account activity using NetSuite and Salesforce.
• Coordinated with clients and internal teams to resolve billing and account discrepancies.
• Maintained accurate records of transactions and customer communications.
• Communicated with clients via calls and email regarding account status and payments

Collections Analyst - Accenture

(2022-04 - 2024-09)

• Managed a portfolio of 300+ customer accounts from Europe, the Middle East, and Asia, achieving reductions in overdue payments through proactive collection strategies.
• Managed end-to-end accounts receivable processes including invoices, payment tracking, and collections.
• Analyzed aging reports and conducted account reviews, resulting in a 30% increase in collections efficiency.
• Utilized ERP systems (e.g., SAP, CSM) and Microsoft Excel to generate accurate financial reports and support data-driven decision making.

Customer Service Representative - Healthcare Account - Alorica

(2021-08 - 2021-12)

• Managed healthcare provider accounts, ensuring seamless communication and effective service delivery.
• Collaborated with medical professionals and administrative staff to address inquiries and resolve issues promptly.
• Facilitated billing and reimbursement processes, ensuring accuracy and compliance with healthcare regulations.

Accounts Payable Staff - RKV3 Pump Station

(2021-01 - 2021-07)

• Maintained oversight of the General Ledger and conducted monthly reconciliation of payable reports.
• Monitored cash advance liquidation and reimbursement processes.
• Managed payroll for the team.

Intern - VNT Trade and Supply, Inc.

(2019 - 2019)

Accounting Department

Intern - SSS

(2020 - 2020)

Medical Department

Bachelor of Science - Office Administration - STI College Cubao (2016 - 2020)