Junnielle Candido

Provided technical support for end users by troubleshooting hardware, software, and system-related issues. Respond to technical queries from staff and guests promptly and professionally. Managed and resolved incidents and service requests using the Jira ticketing system.

Technical Support Engineer at Ousian Solutions Inc (2025-04 – 2026-05)

• Provided technical support for end users by troubleshooting hardware, software, and system-related issues.
• Respond to technical queries from staff and guests promptly and professionally.
• Managed and resolved incidents and service requests using the Jira ticketing system.
• Administered ManageEngine Endpoint Central for endpoint management, software deployment, patch management, remote support, and asset management.
• Monitored and maintained Uninterruptible Power Supply (UPS) systems to ensure continuous operation of IT infrastructure.
• Managed Active Directory (AD), including user accounts, security groups, and permissions.
• Created and assigned Organizational Units (OUs) based on organizational requirements.
• Performed Microsoft 365 user account creation, licensing, and administration.
• Managed and supported Azure Virtual Desktop (AVD) environments.
• Monitored network and server health using PRTG Network Monitor.
• Configured FortiGate web filtering policies, including website whitelisting.
• Administered Zscaler and Okta Verify for secure authentication and access management.
• Managed CyberArk Identity Security repository.
• Managed and maintained Dahua CCTV systems, including configuration, monitoring, and troubleshooting.
• Administered biometric access control systems for user enrollment, configuration, and maintenance.

IT Support at Ocean Aire Hotel Corporation (2024-08 – 2025-03)

• Provide first-line support for all IT-related issues, including software, hardware, network, and telecommunications.
• Respond to technical queries from staff and guests promptly and professionally.
• Perform routine maintenance on IT systems, including updating software, running diagnostics, and monitoring system performance.
• Assist in the setup, configuration, and maintenance of the hotel's network infrastructure, including wired and wireless networks.
• Monitor network performance and address connectivity issues.
• Provide technical assistance to guests, ensuring a positive experience with the hotel's IT services, such as Wi-Fi connectivity, and in-room entertainment system.
• Manage and support the hotel's guest-facing technology such as digital signage, and mobile applications.
• Maintain an inventory of all IT equipment, ensuring proper tracking, usage, and disposal.
• Coordinate with vendors for the procurement and repair of IT equipment.
• Assist with IT projects, including upgrades, migrations, and new system implementations.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.

IT Support Specialist at Acespotter Services Inc. (2023-02 – 2024-06)

• Manage and configures Windows OS, VMWare, OpenVPN Configuration, Fortigate Firewall and Ubiquiti UniFi.
• Manage Active Directory and Slack Workspace.
• Manage IT Asset Management System (ITAM).
• Manage BitDefender Repository.
• Documents all support request/incidents and end user interaction into ticketing system (Jira).
• Manage and Develop HR Employee Information System (HREIS).
• Install and configure computer systems and application within the company.
• Coordinates to the System or Internet Service Provider (ISP) when system or network problem occurs.
• Manage Workfolio Software used by work from home employees.
• Manage Door Access and CCTV.

IT Assistant at CNT Promo & Ads Specialists Inc. (2019-04 – 2023-01)

• Install, maintains and configures hardware and software systems according to the company polices.
• Troubleshoot and repairs network, hardware and software components.
• Performs hardware and software upgrades to achieve optimum performance level.
• Maintains IT infrastructure and manage help desk issues.
• Performs system back-up and database archiving processes to ensure data recoverability.
• Documents all support request/incidents and end user interaction into ticketing system.
• Procures technical equipment's, software's and hardware's as requested by management.
• Utilize the company's internal Human Resources Information System (HRIS) to perform duties.

Bachelors in Science of Information Technology – Bestlink College of the Philippines (2014-06 – 2018-04)