Katy Marinduque

Results-driven Customer Service and Front Desk Professional with 6+ years of experience delivering high-quality virtual support. Skilled in resolving complex inquiries, verifying patient benefits and doctor credentials, and building strong customer relationships across multiple channels. Brings a solid background in sales, healthcare insurance, and administrative operations, with a commitment to clear communication, empathy, and efficient service.

Front Desk Admin at NEW U THERAPY CENTER AND FAMILY SERVICES (2025-01 – 2026-01)

• I handled complex customer inquiries across multiple channels with accuracy and empathy
• Verified insurance eligibility and benefits, and clearly explained coverage details to patients
• Coordinated patient and provider schedules to support smooth daily operations
• Followed up on balances and identified terminated or inactive insurances for timely updates
• Ensured precise documentation for eligibility checks, account updates, and customer interactions

Senior Agent at IQOR (2024-01 – 2025-01)

• Processed customer refunds accurately by reviewing and verifying billing statements and responding to inquiries.
• Placed customer orders with efficiency and attention to detail.
• Collaborated with cross-functional teams to resolve complex issues and deliver timely, satisfactory resolutions.

Customer Service Advisor II at CONCENTRIX (2019-01 – 2023-01)

• Assisted patients with healthcare insurance concerns, including claims processing and prior authorization requests.
• Entered customer orders into the computer system accurately and maintained updated customer information in the database.
• Recognized as a top agent by achieving above-average satisfaction scores on monthly customer service metrics.
• Contacted doctor's office to obtain prescriptions, processed medication orders, and ensured timely delivery of medications to patients.

Customer Service Representative at IQOR (2017-01 – 2018-01)

• Assisted customers with billing concerns by providing clear, budget-friendly solutions.
• Processed invoice orders with accuracy and efficiency.
• Expanded from account support to sales, promoting mobile products and services.

Bachelor of IT in Major in Technology – CAVITE STATE UNIVERSITY (2015-01 – 2017-01)