Kely

Customer service professional with experience in technical, billing support and dispatch coordination. Excelled as a Customer Support Representative for Roku, consistently ranking Top 2 for customer satisfaction. Recently gained dispatch and logistics experience in a US pharmacy account. Strong in communication, troubleshooting, and multitasking. Seeking for a more structured job.

DISPATCH COORDINATOR - Platinum Outsourcing Inc.

(2026-05)

US PHARMACY ACCOUNT

• Coordinate and dispatch pharmacy orders efficiently to ensure timely delivery for US clients.
• Manage scheduling, route planning, and real-time communication with drivers and pharmacy staff.
• Handle high-volume inbound and outbound calls while maintaining accuracy in order processing and documentation.
• Monitor delivery status and resolve any logistical or customer issues promptly.
• Collaborate with team members using various internal systems to meet daily dispatch targets.

CUSTOMER SUPPORT REPRESENTATIVE - VXI Global Holdings Co.

(2024-11 - 2026-03)

ROKU ACCOUNT

• Ranked as Top 2 Tier 1 Advisor for outstanding CSAT (Customer Satisfaction) attainment, consistently delivering exceptional support and exceeding performance targets.
• Provided technical and customer support for Roku streaming devices and services, assisting users with setup, account management, app/channel issues, connectivity troubleshooting, and billing inquiries via phone, chat, and email.
• Handled high-volume inbound interactions efficiently while maintaining high accuracy in case documentation, follow-ups, and resolution processes to ensure positive customer experiences

Bachelor of Second Education - English - UNIVERSITY OF THE IMMACULATE CONCEPTION (2024)