Kimberly Datu

Results-driven professional with experience in customer service, data entry, research, and document control. Skilled in handling customer inquiries, maintaining accurate records, processing project documentation, and providing administrative support. Detail-oriented, adaptable, and committed to delivering quality work.

Project Administrator / Document Controller - Empire Automation Philippines Inc.

(2025-10 - 2026-07)

• Managed project documents including drawings, contracts, RFIs, submittals, and reports.
• Maintained document control and version tracking.
• Prepared transmittals and project correspondence.

Customer Service Associate - Concentrix

(2023-09 - 2025-04)

• Handled inbound customer inquiries professionally.
• Resolved customer concerns and processed payments.
• Delivered excellent customer service while meeting performance goals.

Customer Service Representative - Teleperformance

(2022-10 - 2023-02)

• Handled inbound calls.
• Resolved customer issues effectively.

Research Specialist - JAE Data Management

(2021 - 2022)

• Performed data gathering and data entry using research tools.