Laine Perdigueros

Physical Therapy graduate with 4+ years of experience in healthcare operations, care coordination, medical documentation, and patient support. Skilled in managing high-volume workflows, communicating with patients and physicians, maintaining HIPAA-compliant documentation, and supporting crossfunctional healthcare teams. Recognized for strong organizational skills, adaptability, and the ability to maintain accuracy in fast-paced clinical environments.

Care Manager at Kindred Health (2025-01 – Present)

• Supported the rapid operational expansion from two existing clinics to seven physical clinics, two Karavan mobile clinics, and an online clinic, handling over 500 patients daily.
• Provided urgent real-time support for on-site and remote patients by coordinating with physicians and clinic [ground] staff to resolve issues efficiently.
• Managed 50 emails or tickets on average daily, containing rescheduling requests, medical result follow-ups, refunds, technical concerns, etc.
• Demonstrated adaptability on fast-paced clinical operational demands while maintaining organization, professionalism, and patient satisfaction.
• Helped ensure seamless patient experience despite frequent operational changes, daily physician schedule adjustments, and clinic expansions.
• Assisted patients during latter clinic transitions and organizational restructuring by managing patient schedules and physician reassignments to ensure continuity of care.
• Served as a trusted escalation point for any complex concerns, while facilitating communication across departments and supporting team coordination in the brief absence of a lead.

Documentation Specialist at Accenture (2023-06 – 2024-12)

• Documented an average of ten (10) 30-minute patient encounter recordings daily, containing physician observations, verbal orders, patient histories, and clinical information with high accuracy.
• Ensured medical records complied with HIPAA standards and organizational documentation requirements.
• Reviewed and corrected EHR records to maintain completeness, clarity, and grammatical accuracy

Medical Admin Support & Documentation at MedSpecialized, Inc. and PicnicHealth (2022-02 – 2023-02)

Combined experience across MedSpecialized, Inc. and PicnicHealth, supporting healthcare administration, insurance verification, and medical record processing.

• Sorted and labeled high volumes of clinical data to support accurate and accessible patient health timelines.
• Collaborated with team members to improve workflow efficiency and support updated operational protocols.
• On-boarded and trained new team members on procedures and workflow standards.

Bachelor of Science in Physical Therapy – Riverside College, Inc. (2015 – 2021)

Secondary Education – Notre Dame of Talisay City (2011 – 2015)