Mark Daniel Dizon

Detail-oriented and dependable professional with 5+ years of experience in customer service and administrative support. Skilled in managing customer communications, handling data accurately, and providing efficient remote assistance. Proven ability to work independently, meet deadlines, and deliver high-quality service in fast-paced environments.

Customer Service Representative at Foundever (2024-05 – 2026-01)

• Managed high-volume customer interactions
• Resolved billing and service issues
• Maintained CRM records
• Top 1 Agent (June–November)
• Met performance metrics

Customer Service Representative at VXI (2022-07 – 2024-02)

• Assisted with account updates and troubleshooting
• Documented interactions in CRM
• Ensured compliance and accuracy

Customer Service Representative at Convergys (2018-08 – 2019-07)

• Handled inbound customer support
• Resolved concerns efficiently

BS in Industrial Engineering – Adamson University