Mark David Miguel

Professional Working individual with a solid background in Technical Game Testing and Customer Support. Proven experience at Yield Guild Games (YGG) in performing extensive quality assurance, identifying bugs, and collaborating with developers to improve user experience. With over 5 years of experience in the Sales and Service industry, I have developed strong skills in English written communication and Email Handling.

I am a tech-savvy worker, skillful in using AI tools for research and maintaining fast, accurate typing speeds. I am seeking a non-voice role where I can apply my professional experience and attention to detail.

Game Tester at Yield Guild Games (YGG) (2023-07 – 2024-04)

• Performed extensive testing on various levels and features of video games to ensure functionality and identify bugs.
• Collaborated with developers and designers to provide feedback and suggest improvements to enhance overall gameplay experience.
• Utilized testing tools and techniques to perform quality assurance on in-game mechanics, graphics, and sound.
• Documented and reported issues found during testing, including steps to reproduce and severity of impact.
• Participated in testing sessions to evaluate multiplayer functionality and compatibility across different platforms.

Sales Associate/Promoter at Vivo (2017-07 – 2018-03)

• Assisting customers with product selection.
• Providing excellent customer service.
• Processing transactions accurately and efficiently.
• Maintaining a clean and organized store environment.
• Staying knowledgeable about products and promotions.

Sales Associate at Oppo (2016-06 – 2017-06)

• Assisting customers with product selection.
• Providing excellent customer service.
• Processing transactions accurately and efficiently.
• Maintaining a clean and organized store environment.
• Staying knowledgeable about products and promotions.

Sales Associate at Wow Magic Sing (2015-11 – 2016-05)

• Collaborate with team members to achieve sales targets
• Provide excellent customer service and product knowledge
• Assist customers with inquiries and purchases
• Maintain visual merchandising standards
• Participate in inventory management games

Sales Associate at Expressions Stationary Shop (2013-05 – 2013-10)

• Provided excellent customer service by assisting clients in selecting products that met their needs.
• Utilized sales techniques to promote and upsell products to increase revenue for the company.
• Managed inventory by restocking shelves and ensuring products were available for customers.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Collaborated with team members to meet sales goals and create a positive work environment.

Hotel and Restaurant Services – Data Center College of the Philippines (2014-06 – 2015-03)