Marlyn Joyce Agarrado

Customer Service Officer with experience in client support, order processing, and accounts receivable. Skilled in resolving inquiries, maintaining accurate records, and ensuring excellent client service in fast-paced environments.

Customer Service Officer/Accounts Receivable Support at SHORE 360 (2023 - 10 - 2026 - 07)

• Process orders using Microsoft Day 365.
• Follow up and track orders, providing ETA to customers and suppliers.
• Approve credit claims for lost, damaged, and short-supplied units.
• Check stocks using Power BI and generate reports.
• Process quotes for customer inquiries.
• Send pro-forma invoices for alternative transactions.
• Prioritize closing out payments to keep accounting clean and updated.
• Helping the Accounts Receivable team to match and apply incoming payments from customers against outstanding invoices.
• Manually creating a Credit/Debit Entry Document (CDED) to close out or clear payments even though related claims (like disputes, returns, or deductions) have not been formally approved yet.
• Send SOA to customers and set up new customer accounts.

Consultant at SUTHERLAND GLOBAL SERVICES (2022-06 – 2023-07)

• Handle inbound contacts via phone, chat, and email for travel arrangements.
• Address pre- and post-travel concerns and offer recommendations.
• Ensures that customers receive excellent travel experience by connecting with the local travel agents prior to setting the appointment.

Data Entry Clerk & Marketing Outbound Caller at THE BACKROOM OUTSOURCED PROFESSIONALS (2022-01 – 2022-05)

• Perform data entry and marketing calls to healthcare providers introducing company products and services.

Order Processor at CLARK OUTSOURCING (2021-07 – 2021-12)

• Process orders by developing client logos, packaging, and delivery across New Zealand and Australia.

Escrow Processor at BEYOND LIMITS OUTSOURCING SOLUTIONS (2020-07 – 2021-07)

• Connects with the buyer, borrower, seller, lender, and creditor as needed to address client concerns through email and phone.
• Prepare order deeds, subordination and affidavits for the clients.
• Perform data entry tasks for the HUD Settlement Statements.
• Process and deliver documents to all concerned parties in the transaction.

Process Associate at TATA CONSULTANCY (2018-04 – 2020-06)

• Connects with the customer to verify and ensure that their business contact details are up-to-date.
• Contact prospected clients and offers business partnership highlighting the benefits of being part of a trusted company in the business.

Bachelor of Science in Tourism Management – City College of Angeles (2014 – 2018)