Carl Muldong

Assisted 20+ customers daily with printer troubleshooting, basic hardware repair, and product inquiries Diagnosed and resolved common printer issues (paper jams, connectivity problems, driver installation) to restore functionality quickly Supported sales by explaining product features and recommending printers, accessories, and shop merchandise

Sales and Tech Support, Internship at ComXai (2023-03 – 2023-03)

• Assisted 20+ customers daily with printer troubleshooting, basic hardware repair, and product inquiries
• Diagnosed and resolved common printer issues (paper jams, connectivity problems, driver installation) to restore functionality quickly
• Supported sales by explaining product features and recommending printers, accessories, and shop merchandise
• Maintained organized workstation and helped manage inventory and product displays to improve customer experienced
• Contributed to faster service turnaround by assisting technicians with basic diagnostics and repair preparation

Call Center Agent, Full-Time at Sutherland T-Mobile (2024-07 – 2025-03)

• Handled 60-80 inbound calls per shift from U.S. customers regarding billing, technical support, and service inquiries
• Resolved customer issues efficiently while maintaining high standards for customer satisfaction and call quality
• Assisted customers with billing explanations, payment arrangements, and account updates
• Provided technical support for mobile devices, network connectivity, and service features
• Identified sales opportunities and recommended T-Mobile plans, upgrades, and add-on services when appropriate

Bachelor of Science in Computer Science – Tarlac State University (2022-08)

Information and Communications Technology (ICT) – Tarlac National High School (2017-06 – 2022-06)