Reneil Cabilogan

Results-driven customer service professional with 3+ years of BPO experience transitioning into Virtual Assistance. Certified AI-Powered VA (VA Training PH, 2026) with expertise in email management, inbound call handling, AI task automation, social media marketing, and project management. Organized, detail-oriented, and tech-savvy — ready to deliver exceptional remote support worldwide.

Customer Service Representative – Intermediate (International Account) - Telus International Philippines

(2025-03 - 2026-04)

• Managed 60+ emails daily with consistent accuracy, meeting all SLA targets for an international client account
• Received 4x Certificate of Recognition for outstanding performance, dedication, and exceptional contributions
• Maintained a 98% CSAT score — ranking among top performers — through professional, empathetic, and solution-focused customer communication
• Collaborated with cross-functional teams to escalate and resolve complex customer issues efficiently

Customer Service Representative – Cross-Skilled (International Account) - Inspiro Relia Inc.

(2023-10 - 2025-02)

• Consistently met 60+ email KPI targets across voice, chat, and email support channels
• Designated as the go-to agent for urgent email clearing — trusted by management to handle high-priority backlogs
• Maintained detailed CRM records and ticketing systems; met all quality assurance benchmarks throughout tenure

Service Provider – Customer Support - GICF – Global Integrated Contact Facilities

(2023-02 - 2023-08)

• Handled inbound customer service calls; provided professional assistance across product inquiries

IT / Medical Support Staff - Onelife

(2022-07 - 2023-01)

• Provided technical and administrative support; handled data encoding and records management

B.S. - Information Technology (Undergraduate) - City of Malabon University (2010 - 2014)