Reneil Cabilogan
Virtual Assistant | Customer Support Specialist
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About
Results-driven customer service professional with 3+ years of BPO experience transitioning into Virtual Assistance. Certified AI-Powered VA (VA Training PH, 2026) with expertise in email management, inbound call handling, AI task automation, social media marketing, and project management. Organized, detail-oriented, and tech-savvy — ready to deliver exceptional remote support worldwide.
Experience
Customer Service Representative – Intermediate (International Account) - Telus International Philippines
(2025-03 - 2026-04)
- Managed 60+ emails daily with consistent accuracy, meeting all SLA targets for an international client account
- Received 4x Certificate of Recognition for outstanding performance, dedication, and exceptional contributions
- Maintained a 98% CSAT score — ranking among top performers — through professional, empathetic, and solution-focused customer communication
- Collaborated with cross-functional teams to escalate and resolve complex customer issues efficiently
Customer Service Representative – Cross-Skilled (International Account) - Inspiro Relia Inc.
(2023-10 - 2025-02)
- Consistently met 60+ email KPI targets across voice, chat, and email support channels
- Designated as the go-to agent for urgent email clearing — trusted by management to handle high-priority backlogs
- Maintained detailed CRM records and ticketing systems; met all quality assurance benchmarks throughout tenure
Service Provider – Customer Support - GICF – Global Integrated Contact Facilities
(2023-02 - 2023-08)
- Handled inbound customer service calls; provided professional assistance across product inquiries
IT / Medical Support Staff - Onelife
(2022-07 - 2023-01)
- Provided technical and administrative support; handled data encoding and records management
Education
B.S. - Information Technology (Undergraduate) - City of Malabon University (2010 - 2014)
