Tomas Sale

To acquire a position in a company which offers professional working environment utilizing my skills, education and experience, and thus enabling me to grow while meeting the company's goals.

Spanish Bi-Lingual Customer Service Representative at Elga Business Solutions (2021-09 – 2024-06)

• Answer questions related to the financial courses that we offer
• Assist clients with the course registration
• Provide assistance on how to complete the course and issue the corresponding certificate
• Assist attorneys calling regarding their clients' course status
• Handle billing concerns from both clients and attorneys

Spanish Bi-Lingual Customer Service Representative at FIS Global Solutions Philippines, Inc. (2019-09 – 2020-02)

• Respond to customer inquiries and complaints by following techniques provided
• Informs customers about services available and assess customer needs
• Responsible for providing customer service for US clients to the best of his/her ability, in a professional and courteous manner through Voice
• Should always be willing to find answers to all questions addressed to them

Spanish Bi-Lingual Customer Care Coordinator at Ocwen Business Solutions, Inc (2016-06 – 2018-02)

• Handle loan-related customer inquiries over the loan servicing toll free number. Appropriately follows up with customers when commitments for payments are not met
• Log all borrower contact information into the loan servicing system
• Offer long-term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness
• Perform miscellaneous job-related duties as assigned by the department

Spanish Bi-Lingual CSR at Wells Fargo Enterprise Global Services, LLC (2015-07 – 2016-02)

• Take inbound calls using an auto-dialer system and following standard operating procedure
• Act as a point of contact for customers, accommodating questions about the account including, but are not limited to, Annual Percentage Rate, different purchase promos, billing concerns, etc.
• Receive customer disputes and help determine course of action coordinating with appropriate department for further investigation
• Participate in development opportunities to ensure understanding of current business policies, procedures and guidelines
• Requires basic computer skills including the ability to navigate multiple windows and application and utilize search tools to find information

Spanish Collections Specialist at iQor Philippines, Inc. (2013-08 – 2015-04)

• Attend to both inbound and outbound telephone calls/ contacts in accordance with the standard operating procedures
• Responsible for the collection of open accounts receivables due from customers, reconciling disputed balances, and acting as the liaison between the customer and the management in the resolution of billing issues for further action
• Computer literate, familiar with Microsoft office programs

Customer Service Representative at Qualfon Philippines, Inc (2012-01 – 2012-08)

• Assist customers with activation of accounts
• Help customers in adding airtime thru pay-by-phone system or using the airtime card
• Walk customers through the phone interface with android system and how to access phone features

Technical Support Representative at SupportSave Solutions, Inc (2007-01 – 2010-05)

• Walk customers through the software interface and how to maximize its usage
• Diagnose and resolve technical issues related to the software
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Stay current with changes and updates

Bachelor of Science in Commerce in Management Accounting – Claret College of Isabela

– Basilan National High School

– Isabela Central Elementary Pilot School